How model id is getting Populated through discovery for different classes?

[Riya25]

Hello Experts,

Can anyone please explain me the entire process how discovery is populating model id through probes and through Patterns .

I did know there is script include AssetandCI through which discovery is populating model id but everytime we manually need to add the model ids and manufacturer in Product model table or is there any other way through which we are getting this.

I know discovery is searching in Product model table and according to the model category it populates the Model name in Model id field.

But everytime we need to maintain this table or discovery also maintains as when the discovery checks for model id and didn't find any then it inserts the unknown model id in many cases.

Also how can we stop discovery to populate "UNKNOWN" Model IDs in CI's in Patterns also.

[Ashutosh Munot1]

Hi,

Check this out:

https://community.servicenow.com/community?id=community_question&sys_id=cf9c74d1dbee574067a72926ca96...

https://hi.service-now.com/kb_view.do?sysparm_article=KB0712445

Thanks,

Ashutosh

[Riya25]

Hello Ashutosh, Thank you for the reply, I have read this articles but still having one doubt if we disable Don't create assets in model category then will it stop creating Unknown model ids? And also where these model ids are stores and what is the use of Product model table. I am very confused regarding this. Can you please explain me. Regards, Riya

[Riya25]

Hello Ashutosh, Can you please tell if I m thinking in the right direction or not? Discovery probe will bring the model id and manufacturer and then insert it in the Model table according to the model category. If manufacturer is there but no model id then it creates Unknown entry in that specific table for particular model category. Please let me know .. Regards, Riya

[Ashutosh Munot1]

Hi,

Yes right.

Thanks,
Ashutosh

[Riya25]

Hello Ashutosh,

Thank you so much for your reply.

You have cleared my doubt.

We have many cases in which discovery is creating Unknown Model Ids in spite of having the right model Ids associated with the CI.

How can we solve this issue?Any idea?

Thanks once again!!

Regards,

Riya