Hello Everyone,I'm running a Integration of Azure with ServiceNow using Service Graph Connectors for Azure. I ran the scheduled job for the SG-Virtual Machines after that I'm getting 4 import sets on which I'm running the Transform UI action. The tra...
Hi All, we were getting some VM instance discovered previously but suddenly we stopped seeing them . When I tried debugging the Amazon -AWS host LP pattern logs I am seeing the error saying " Host is empty Failed Condition(s): [(${all_hosts} : value=...
Hi Team,I want to upgrade the workspace to new version of service operation's workspace before the sunset of agent worksapace.so can someone suggest the best practice .Thank you !
Hello all, My customer is looking at having two mid servers, with one deployed in the DMZ (Demilitarized Zone) and the other in the LAN (Local Area Network), I believe it's a common practice in IT and network architecture to enhance security and imp...
TEAM , Please help me how can I achieve below process As a CMDB Manager, I want/need to track the last logged on user and the identified primary user of the CI based on the discovery tool so that we have key details related to CIs to better manage ...
As part of Linux discovery, is anyone aware of/using suexec elevated commands instead of sudo. Based on this KB article, alternate supported privileged commands are dzdo, pbrun, pfexec and sesudo. Would like to understand on the usage of suexec and b...
Hi Community, We have recently upgraded our ServiceNow instance to Vancouver. And after the upgrade we found that some of Linux server from specific region are not getting discover, these servers use dedicated "SSH Private Key" credential added in cr...
We are planning to Implement Service Mapping for the Business Service Applications in our Organization, it would be clearly helpful if you can share the existing requirements document.
BackgroundI have set up an Alert management Rule to automate incident creation if criteria is matched. This works fine in 99.9% of the cases, but there is something that happen in rare cases so that no incident is created automatically and I don't kn...
Iam discovering Huwaie Storage devices for my client, i have requested for Port Opening 427,5988,5989 and requested CIMs creds with admin access. Please guide on what else is required for Huwaie Storage devices Discovery?, do i need SIM-S Agent in...
Hi, What is the recommended way to set the assignment group in an alert? Thank you!
Hi All, Hoping you can help me figure this out. We recently migrated (finally) to patterns for cloud discovery, and with this we setup schedules for both our Gov tenant and our Commercial tenant. We have regional MID clusters. My issue is that the Go...
Hello, I'm experiencing strange behavior when discovering the CIs using the MID Server Cluster(Load Balance). The issue is, when the discovery is run using a single mid-server I can see more probes and more devices getting discovered. But when the sa...
Hello everyone,We are currently familiarizing ourselves with ITOM.For each “module” there are different new roles that are added, as you know Is there/or does anyone have a general overview of what roles there are for all ITOM modules? (including des...
Hi ,I am new to discovery and cmdb.I am trying to understand how shazzam probe works. Please give me understanding how shazzam probe works, what kind of data it gathers and purpose of shazzam probes.Does Shazzam probe call recursively after calling d...