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12-04-2014 06:15 AM
We are looking at views and the Actual and Business time columns are not updating when we hit refresh on the browser or when the SLA homepage refreshes. We need almost real time updates on these screens. Is there someplace I can adjust this?
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12-04-2014 06:51 AM
If you made those changes, it would only refresh the SLA on insert or update, not a page reload.
You can tweak the SLA update schedule but be careful as it could affect performance.
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12-04-2014 07:08 AM
When you say to "hit that" for the UI Action - how would i do that? sorry for the ignorance here. I see the action but not sure how to manually fire it from a homepage or list view.
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12-04-2014 07:29 AM
just click the related link on the form and it should give you the updated values
