How to avoid creating duplicate records in CMDB CI table from SCCM

chandan patra
Tera Contributor

‎02-08-2022 07:12 PM

HI Sir,

 

how to avoid creating duplicate records in CMDB CI table from SCCM

Can write any business rule.

if yes can some one please assist as this urgent requirement

 

@Ankur Bawiskar 

@asifnoor 

 

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VivekSattanatha
Mega Sage
Mega Sage

‎02-10-2022 03:17 AM

Hi Chandan,

 

You can use IRE engine instead of colease field

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/configuration-management/concept/identification-import-sets.html

Regards,

Vivek

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chuckm
Giga Guru

‎02-10-2022 11:23 AM

The most current Service Graph connector for Microsoft SCCM (3.0.6) uses the Identification and Reconciliation Engine (IRE) by default (Service Graph connector for Microsoft SCCM (3.0.6)).  IRE should prevent duplicates.  Per ServiceNow's documentation:

Data from the SCCM data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow® CMDB using the Identification and Reconciliation Engine (IRE).

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