Hey all,
In a some articles and demos I have seen, it appears that there is a way to have Discovery capture and report/display unauthorized changes: a change to a CI (such as an attribute value change or the addition of a new CI) has occurred but there is no related / corresponding change ticket.
Example: server A had previously been discovered with 8gb of memory, and this value is the accepted/authorized amount. The most recent discovery finds server A with 16gb memory; however there is no change ticket in the system that is related to server A that authorizes this addition of memory.
Unfortunately, I am having trouble figuring out the methodology that was used to do this. Is this type of functionality/behavior achievable out of the box with the discovery plug-in? Does this come with another plugin/module? Or is it a custom functionality I need to implement? (Un/Authorized changes seems like a "basic tenant" of ITIL, part of me wonder if I am not looking for right the terms in the docs?)
Thanks,
Josh
