ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to log in to the Mid server using the Credential

Hi All, I do not have much knowledge on the Discovery and mid server. I have been trying to troubleshoot one of the issues in the Instance and I do have the credentials to login to the Mid server. May I know the steps to login to the Mid server with ...

Raji10 by Tera Contributor
  • 9468 Views
  • 13 replies
  • 4 helpfuls

Resolved! MID Server not showing up

Hello everyone, I have an issue with MID Server installation after Orlando upgrade.I want to install mid server on my laptop.(on new york release everything went good). I have downloaded orlando version mid server.Installed it.everything went well.no...

Using the Agent Client Collector for Service Mapping

I am researching the ACC (Agent Client Collector) and it seems like a no brainer in terms of implementing it for monitoring, SAM, and horizontal discovery. I am wondering however what the limitations are for Service Mapping / Top Down Discovery. Acco...

Derek C by Tera Guru
  • 1292 Views
  • 1 replies
  • 0 helpfuls

Resolved! Quick Discovery Vs Scheduled Discovery

Hello All,  Hope everyone is safe and keeping well.... I have seen a strange issue. The IP's that were failing in the scheduled discovery is working in the Quick Discovery, Why is that, however every IP within the scheduled discovery subnet is being ...

Nilanjan1 by Mega Sage
  • 1588 Views
  • 4 replies
  • 2 helpfuls

Splunk forwarding into ServiceNow's Event Management system

We are looking for anyone that has used splunk as their central logging solution and then forwarding those logs into their Event Management system. We are trying to work with Splunk, but they have only given us 3 solutions, one is using a heavy forwa...

Alex111 by Tera Contributor
  • 1182 Views
  • 2 replies
  • 1 helpfuls

Resolved! Flow Designer : User not Authorised

Hi guys,    I am having this weird issue where when I try to open the execution of flow, I get an error "User not authorised" and then "Forbidden. User Not authorised". I had a look at this Support Article. But I cant see the role snc_internal availa...

parth2 by Tera Contributor
  • 2578 Views
  • 4 replies
  • 3 helpfuls

Discovery Pattern WMI Query times out

Hi all, I am having a problem on the discovery of some attributes of Windows Servers (e.g cpu_count). There are times when a windows server is correctly discovered and the cpu_count is 4 for example, and times when the same windows server is discover...

Eduard T by Tera Contributor
  • 1052 Views
  • 2 replies
  • 0 helpfuls

Set CI attributes using dynamic CI group ?

Hi Nice, Experienced, Thoughtful People, Before San Diego, it was possible to create a dynamic CI group that would automatically set attributes on a CI, like Change Group, Approval Group, Support Group.  I don't find those options since upgrading to ...

Vmware Virtual machine instance state values

Hello,  Can anyone explain how different values of state are set for a virtual machine instance?  Like these should be set by the VMwareVMProbe at the time of creation but when a VMI is not discovered it is marked as stale by cloud Discovery so is th...

find_real_file.png
mayank_ihs by Tera Contributor
  • 3265 Views
  • 6 replies
  • 0 helpfuls

error: Match step predicate is not matched

Hi , 1.Im creating a cloud discovery schedule 2. Im getting a below error when i try to test the account "Identification sections in pattern failed: section: GCP Service Account Identification, error: Match step predicate is not matched." I gave val...

Anthony78 by Kilo Sage
  • 2306 Views
  • 12 replies
  • 0 helpfuls

Discovery using gMSA account

I have been trying to set up discovery in ServiceNow using the gMSA account via MID server using Windows credentials. We are not setting up any user name or password in ServiceNow but just the respective MID server. When we try to test credential, it...

Community Alums by Community Alums  
  • 636 Views
  • 1 replies
  • 0 helpfuls

Event management reports

Team - We do have plan to integrate with monitoring tool(CA Spectrum) with servicenow. Now would like to know what all reports can be possiable from ServieNow after event management integration. Would like to explore on list of reports which are poss...