CI empty in De duplication task list
Hello Experts, Could you please tell me why I am unable to see CI details in the list of De duplications tasks? Regards, Shoheb
Forum Posts
Service Mapping - Template for capturing the connections
Hello Could someone please help with a template which can be used to gather inputs from SMEs to understand the 'edges' of each applications and related config file locations to trace connections. Thanks
Alert - Overall Event Count
We recently had an issue where events were being created and grouped in an Alert (see attachment). Do you know what is causing the grouping and what stopped the grouping so a second (and third and fourth over time) incident could be created? (I'm...
Add-ADGroupMember fails with Insufficient access rights to perform the operation error
Hi, I have a custom PowerShell script run from flow designer to perform operations on the AD. It runs as an account which has admin access on the MID server and also it is the account that starts the windows MidServer Service (LogOn is as that admin ...
Resolved! Agent Client Collector - SAM Basic Metering - Microsoft 365 Apps
Hello, Looking at software usage via the Agent Client Collector for visibility it appears that MS Visio & MS Project usage cannot be captured when using Microsoft 365 Apps. This is due to the fact that the usage as recorded under the UserAssist regis...
Resolved! How can we add 'Add' button in affected ci tab on Change Request related list
I need to configure Add button in Affcted ci tab in change related list, Here my Add button Ui action condition : RP.isManyToMany() && (new ChangeProposed(parent)).canAddCI() && current.canCreate() && parent.active == true && gs.getProperty('com.snc...
SSH ciphers
We have some Linux servers that only allow aes128-ctr,aes192-ctr,aes256-ctr When we run discovery against these servers, we see the "SSH authentication error". Is there a way to configure a midserver/discovery to only use these ciphers? Thanks...
Resolved! Discovery errors that i want to ignore in bulk
Hi, I have a lot of errors that I would like to ignore after a discovery. Is there a way that we could ignore it in bulk instead of doing it one by one? Thanks, James
Cannot connect status is SSH_Connection_failure. Could not aggree on signature algorithm
Hello, When i am trying to discover Oracle Linux servers, i am getting error as follows: Can anyone let me know how to resolve this error? Thanks, Pranita
troubleshooting em/inbound_event webhook
We are trying to troubleshoot why some Azure Monitors create events but there are some that don't. I suspect that its the json payload. How can I see the raw data as SN receives it before it gets parsed into an Event? https://<Instance>.service-no...
How does the ACC agent match to a host?
Hey guys, My team is trying to PoC the Agent Client Collector, and have run into a bit of a problem. We have the proper modules installed, everything setup and the agent installed on 3 Windows laptops. 2 laptops are full remote, and 1 is mostly in of...
Resolved! Netscaler Discovery - Interactive Probe Shell Citrix Netscaler SDX
Hi Community We've upgraded from Paris to Rome last year and we've noticed that sometmes our netscalers are being classed as Citrix Netscaler SDX devices. In the screenshot, this was one discovery with both Netscaler nodes. One of the nodes was disco...
How to categorize the following devices/switches/firewall/other belongs to which CI class in operations management.
We found that below devices/network firewall/interfaces/other are tagged to 'server' CI class in our system. We need to correct them to appropriate CI classes. please let me know if any information available for this or assist me to find out. 1.WAN I...
Resolved! How to Consume Azure REST API in ServiceNow OutBound REST Message
I need to call following azure API from ServiceNow REST Message. https://management.azure.com/subscriptions/{subscriptionId}/resourceGroups/{resourceGroupName}/providers/Microsoft.Compute/virtualMachines/{vmName}/start?api-version=2021-03-01 What are...
Resolved! SNMP discovery is failing with UNIX classification
Hi Experts,While I am trying to discover few SNMP devices, it is getting failed with following messages"Active, couldn't classify: Can't connect SSH, now finished""SSHCommand: No valid credential found for types [SSH Password,SSH Private Key]"...I ca...