How to create and update ticket using REST API?

[rajeshparthasar]

Hi All,

                            i'm trying to create a ticket and update the ticket using REST API.

i'm able to create a ticket in incident table using HttpPost class.

when i try to update the ticket using HttpPut class.

it throws an error saying that "PUT Method not supported for API".

How to update the ticket in incident table?

Please help me.

Thanks in advance,

Regards,

Rajesh

@

[venkata_koya]

Not sure if this is resolved and also cannot comment on Httpput class usage but just want to let you know, to support clients who don't have support to all http actions, servicenow API let you to override actual http method with a header.

you can set header "X-http-method-override"

[tony_barratt]

Hi Rajesh,

Maybe this is not the cause of your issue but

does the   PUT specify the sys_id?   along the lines of:

https://myinstance.service-now.com/api/now/table/incident/7b7eec8347a2210016dcd8966c9a71fd

Best Regards

Tony

[quiksilver]

Can we change the url to have number instead of sys_id?

[Arun73]

I know it is 5 years down the line - but this post became useful for me to update a record in a table .
Thanks a lot so the Service now PUT will not work If we dont mention the sys_id of the record we are trying to update in the URL . thanks a lot 

[avinashmore]

Hi,

I was facing the same issue, but I am able to resolve it now.
Only thing which I was doing wrong was, I was not adding the sys_id of the row which is to be updated in the http connection URL.

URL   format: https://{instance_url}/api/now/table/{table_name}/{sys_id}

Note: While using PUT or DELETE request, above URL format solves the issue.