How to create service map for network
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02-13-2023 11:33 PM
We have a requirement where we need to create a service map for network topology.
So the client get data from the switches it travels through multiple switches and reach to end switch.
Is it possible to create a map? We have routing table populated in the cmdb and it dose have the route information. But I am not finding any way to do this?
Can I extend a pattern to trace the route?
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Service Mapping

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02-16-2023 04:45 AM
also see where that data is stored .
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02-18-2023 08:24 AM - edited 02-18-2023 08:24 AM
@pratiksha5 - do u have any load balancer which is a network device like F5 or something? If yes then i think that may help getting the info.. Otherwise since there are no servers involved, so not really sure if servicenow has any way to create the service map automatically.