Hi Experts, When an ITIL user closes an Incident Task by providing the comments and updating the status as closed and click update at the same time. The end user is not getting comments notifications. The email was generated when I saw it in the ema...
Does anyone know of a way to view multiple tickets (each in its own tab). For instance, as it is now if I click on ticket number 1234 it takes me to a view of that ticket, but if I want to also view ticket 1235 and just bounce back and forth from se...
Hi all, Just created a LDAP OU Definition to import the groups we use for File Share, I'm importing them into the table cmdb_ci_storage_fileshare. The first issue was the LDAP Target, the RDN was limited to 40 characters. I've increased that to 255 ...
HI Can you kindly share best practice event management document or guide if you have any.
Hi All, I would like to know, is there any process for adding entry points for application services in Service Mapping. Example: There are 300 application services for 1 Business service. And each application service has more than 10 entry points of ...
We are working to setup our CMDB and I am working to clean out all of the required and recommended fields that were setup by the company prior to my arrival. I have narrowed it down but have run into an issue.. There is a required field, port, on th...
Hi,I have enabled ServiceNow Discovery on my personal developer instance to see if it is something we want to invest in.According to the documentation:https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/discovery/referenc...
Nothing special with schedules or anything, just straight up no further than 90 days in the past. If the user tries to make it a date that is further than that maybe a pop-up tells them it is not possible and clears the field? Unless there are any ...
Hi Experts, We are running UCS devices discovery, And we are using snmp community string. The issue is, We are able to discover Cisco Equipment and Switches but not blade servers, And credentials were all same for those devices. Any thoughts ? Thanks...
Hello, I have a table that has around 38 custom fields. I can open it just fine using mytablename.list, I can also click the gear in the top left (edit personalied list) and find all my custom fields there. I can add the columns and create records us...
HI All, I have a map as below and what is this docker? I have attached a dependency view also and it shows everything but map is having only docker. Please suggest why it is like this. Here is the discover log: Here is the Dependency View: Regard...
I'm working on an integration which pushes metrics to ServiceNow's Operational Intelligence. Currently, I am trying to get the sample found in https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/referenc...
Steps followed in Servicenow: 1. Create AWS account Then, create user with Programatic access and Permission = AdministratorAccess. Make note of the below AWS Credentials Account number Access key Secret key 2. Activate Cloud Management plugin in S...
Hi Everyone, I am migrating our MID servers from Windows to RHEL. During upgrades, ServiceNow places the upgrade files under /tmp, and then tries to execute from there. Our RHEL team has hardened the servers such that /tmp is mounted as non-executabl...
We are setting up our CMDB and I am working on the stale and orphan rules. We are going to use the auto task creation OOB, however, we need to setup the remediation rules to go along with that. I was looking to see if anyone had examples of the wor...
