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Resolved! Displaying UI Action based on the value in fields

Hello SN Comm,I have a UI Action which needs to be displayed only when there is a value in 2 fields ie Point 1 & Point 2 (without saving the form). If these fields are empty then the UI action   should not be displayed.I have set the UI Policy like i...

ramwons by Kilo Expert
  • 6491 Views
  • 7 replies
  • 3 helpfuls

Resolved! ServiceNow Integration with SCCM

Hi,I have a client requirement to integrate SCCM with Service and i think i understand the steps of integration but i wanted to understand a few things from the conceptual perspective.We are discovering assets in their environment such has (Hardware:...

sayub by Tera Contributor
  • 3162 Views
  • 3 replies
  • 0 helpfuls

How to remove MID server entry from Snow instance

Hi Everyone,I would like to remove a MID server entry from my Snow instance. I have already stopped/uninstall the service on MID server but it is still showing under Snow Discovery with DOWN status.Please suggest how should I process with this.Thanks...

rajpootrajs by Kilo Explorer
  • 5872 Views
  • 5 replies
  • 2 helpfuls

Insert URL link in an Incident

Is there a way to insert a hotlink in an incident?   We want the ability to insert a URL link either in the short description or additional comments section and have the link open in a new tab.   Any feedback much appreciated!

rless by Kilo Contributor
  • 25832 Views
  • 19 replies
  • 13 helpfuls

Recalculate Workflow Timer When Value Changes

I'm using a wf Timer activity to pause until the 'Disable Date" on a Request Item is reached. The next step in the wf runs a "Disable AD User Account" Orchestration activity.  Issue: I need the wf Timer to reset if the Disable Date data/time is chan...

DisableLAN.jpg DisableDate.jpg
sdtimb by Giga Expert
  • 6692 Views
  • 9 replies
  • 3 helpfuls

Instance URL via JavaScript

I usually only use this code to create links within comments or e-mail notifications:   var html = '<a href="/nav_to.do?uri=' + current.getTableName() + '.do?sys_id=' + current.sys_id + '" target="blank">' + current.number + '</a>';  Are there any s...

kungfuu72 by Giga Expert
  • 25208 Views
  • 7 replies
  • 10 helpfuls

Resolved! Communication Encryption between MID server and target devices

I was wondering what kind of secure communication is happening between MID server and target servers while they are communicating during discovery. Can this be pulled down via wireshark? Or is it encrypted with some algorithm of some sort.- AL

Ankush13 by Kilo Guru
  • 3781 Views
  • 8 replies
  • 1 helpfuls

Resolved! Discovering Individual IPs in a IP range list (not Range Sets)

i have a list of IPs to discover. It is not a IP Range set, they have provided a list of about 500 targets to discover initally in an excel column (just IPs not mask information):IP Addressxx.xx.x.xx xx.xx.x.xx xx.xx.x.xx xx.xx.x.xx xx.xx.x.xx Based ...

sayub by Tera Contributor
  • 3313 Views
  • 4 replies
  • 4 helpfuls

MIDServer often goes down

Hello guys,I'm experiencing some anomalies on the servicenow instance.My unique MIDServer often goes down. Which could be various causes?The computer that hosting the midserver is always on...Thanks.Regards,

Can't build Service map for SAP application

Hello, ServiceNow community and expertsI have a following task that I'm unable to complete - build a Service map for a SAP application. The application that I'm working with is an addon for SAP NetWeaver Dialog Instance, that is listed as an "out of ...

mpelyanskiy by Kilo Contributor
  • 1589 Views
  • 1 replies
  • 0 helpfuls

Confirmation for UI Action

I am trying to create a UI action that will prompt the user to verify they are taking the action they want and it was not a miss-click and then from there it will produce a new record. I was looking at Create a Confirmation UI Action and this will wo...

/sbin/dmidecode - /dev/mem: Permission denied

I setup the Linux account for my Linux environment (i.e. servicenow).Then give root privilege to run the sudo command:servicenow ALL=(root) /sbin/dmidecodeservicenow ALL=(root) /sbin/lsofBut, I still have some questions. I did one test, from my Linux...

Dvnasc by Kilo Explorer
  • 5870 Views
  • 3 replies
  • 0 helpfuls

Resolved! Security concerns with discovery

We are having issues with getting credentials for Macs and Unix systems.   The sys admins and managers of those groups are concerned about what commands - specifically anything sh and bash - that we will be running on the systems.   So far we are onl...