How to customize the task created for CMDB Staleness Metrics in Health DAshboard

Suvetha S
Tera Contributor

‎10-17-2023 02:22 AM

Hi All,

 

I have a requirement to customize the task which is getting created for Staleness Metrics as below. Where can i change the configuration. Please assist

  • Tasks
    • Due Date = Opened + 10 days
    • Short Description = CMDB Stale CI Remediation Required [cmdb_ci]
    • Assignment Group "Technical Owner" if available, otherwise CMDB Quality Group and also to remove "Remediate" button from the task form. Need to make changes in the fields to Read only and add/remove few fields.
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konijetisumanth
Giga Guru

‎10-18-2023 06:20 AM

you have to create a workflow to automate the Staleness remediation, and you have to create a task in workflow so that it gets assigned to the assigned group.

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