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Resolved! Software installations not captured in Windows discovery

Hello Experts,I am facing an issue where the general software installations are not captured in the Windows server I am scanning.To be more specific: I am not seeing any softwares listed as in the below image.Here, I am referring to the Windows serve...

software installed missing.png
anandtk by Giga Contributor
  • 3658 Views
  • 14 replies
  • 3 helpfuls

Change Request State Set to Closed Completely After Task is Completed

I'm having an issue with the Change Request state getting set to 'Closed Completely' after the a task is done in the workflow. There is a Create Task - Implement activity in the workflow and when that task is complete, there is a Wait for condition -...

Community Alums by Community Alums  
  • 4624 Views
  • 5 replies
  • 1 helpfuls

Custom probe/sensor Local Admins on a computer

Created a new probe/sensor (available here) to fill the afternoon that pulls back the local administrators configured on a host.   You will need to create a new table and in that table a reference field back to computer.   As you can see in the senso...

doug_schulze by ServiceNow Employee
  • 1637 Views
  • 7 replies
  • 0 helpfuls

Enable fields below slush bucket field type

We have enabled the slush bucket field type so that we can present 7 slush buckets to the itil user for a specific catalog service. These will be displayed in a new custom section in the catalog task. This seems to have better performance than using ...

LDAP Users integration Filtering

We have a LDAP integration set up and it works fine. However, there are a lot of generic accounts set in AD and these are being pulled into service now as well. What is the best way to filter this from coming in?

sLuintel by Giga Expert
  • 1566 Views
  • 5 replies
  • 0 helpfuls

Resolved! How does discovery find the asset tag on a Windows computer?

How does discovery find the asset tag on a Windows computer?   Is there anything special that I need to add over out-of-box functionality?   Where is the Probe, Sensor, or other code that gets this data from the computer and populates the CMDB (so I ...

Easy and Quick way to add fields (more than 100) to forms.

Hi,I am working on creating new application. I am building a form and need to add around 100 fields to the form. I know the way to create and add fields to form. But I am looking for a easy way to create more than 100 fields in the form. Is there is ...

DubeyN by Mega Expert
  • 1349 Views
  • 8 replies
  • 0 helpfuls

Resolved! Powershell Orchestration Remove User from AD Group

Hello Community,         I have a powershell script that is supposed to remove a specified user from a specified group. The problem that I keep running into is that the workflow activity fails with a the message below... It's telling me that the spec...

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Ken83 by Mega Guru
  • 4122 Views
  • 4 replies
  • 3 helpfuls

Resolved! How do I determine why Discovery is not discovering a server?

The IP for the server is within a scheduled range. I have also tried Discover CI for the specific IP. I have the ECC Queue input results from Shazzam. The input results contain the DNS but no CI is created or updated (CI actually already exists but h...

rmeyer by Giga Contributor
  • 4064 Views
  • 8 replies
  • 4 helpfuls

Change Request Calendar Invite

I am trying to configure the Change Request process to send the calendar invite (change.calendar.integration template) only once the Change Request has been approved (changed to appropriate state), as opposed to the invite being sent as soon as the c...

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Community Alums by Community Alums  
  • 3831 Views
  • 8 replies
  • 1 helpfuls

Discovery/virtual desktops/active directory

At my current client they have a lot of virtual desktops (non-persistent VDI`s). We would like to be able to discover these VDI`s but since they are non-persistent they have an IP that changes each time the user logs in.The information (ie disk space...

rhofing by Tera Contributor
  • 2095 Views
  • 2 replies
  • 1 helpfuls

getProperty on Ref Qualifier Dictionary Overide not working

I created a system property that has the the sysid of a groups typeWhen I try to get the property from a dictionary override ref qualifier it is not returning the groups that are the type with the sysid in the propertyIf I use get groupfilter and put...

Spam in our Production ServiceNow instance.

Over the course of the past month, I have seen an increase in the amount of spam received in our Production ServiceNow instance.Before it was occurring about 5 times per week. Now we receive approximately 20 spam messages per week.Is there any sort o...

joedumond by Tera Contributor
  • 6207 Views
  • 4 replies
  • 2 helpfuls