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Displaying images from emails inline, not as an attachment.

Most of our support enquiries arrive by email, and are viewed by the support staff in the Activity Log section.This works fine when the email is mostly plain text, bar a corporate logo. But some clients send us notifications in the form of a pretty d...

regarding attachments indexing and searching

I am using developer instance for service now with Calgary release. I want to add search for incidents attachments. I added the attribute attachment_index=true to the system dictionary for the incidents table, but still i am not able to search the c...

kranjan by Kilo Explorer
  • 3399 Views
  • 4 replies
  • 0 helpfuls

Discovery and Wyse/Thin Clients

I'm having trouble finding our terminals when doing a discovery on an IP range.Is it able to find these types of devices and list all their information as it does for PC's?

Droid101 by Kilo Explorer
  • 4968 Views
  • 10 replies
  • 0 helpfuls

Resolved! How can I retrieve the attachment associated to a record?

Hello,Is there a way to get the name, or sys_id of the document that is attached to a particular record?So far I only found articles asking if there is an attachment, or about how we can attach a document, but nothing about actually getting the name ...

philippea by ServiceNow Employee
  • 5695 Views
  • 5 replies
  • 1 helpfuls

Generate report from History log

Hi allwe have a need to generate a report on modifications happened to a certain field (of a CI class) during a certain time period. This information can be seen on individual CI record, but what we need is to generate a report on the whole CI class....

shuguang2 by Kilo Expert
  • 1849 Views
  • 3 replies
  • 0 helpfuls

Resolved! Auto Assign Assignment Group Based on Email Sent To

Hello all.My company has a need to set up logic to auto assign the assignment group based on the email the request was sent to.For isntance, if the email is sent to security@conns.com we want the assignment group changed to Security. If sent to our I...

Discovery Exclusion Best Practices

Hello All,I have been working with ServiceNow for about four weeks.   A lot of the CIs (94%) don't look like they have much value.   When I click on the below CIs the vast majority just look like stubs with empty information.   Is there a guide that ...

danielbond by Kilo Contributor
  • 3016 Views
  • 2 replies
  • 1 helpfuls

How to build a report that shows all work assigned to me

Looking to build a report (if there isn't already one available) that will show quantity of tickets assigned to me (incidents and tasks) per month so that I can see a historical trend.   Any assistance provided will be greatly appreciated.

morrowc by Kilo Expert
  • 6659 Views
  • 5 replies
  • 1 helpfuls

Resolved! Difference between a report and a gauge

I know I am able to set up reports and add them to my homepage to view them. They update automatically and I can share them with other users. Can you please explain the purpose of using a gauge in reporting and why one would use a gauge instead of a ...

Daniel Rubin by Tera Contributor
  • 6369 Views
  • 3 replies
  • 3 helpfuls

Change Column Length of file_name in the sys_attachment Table

Hi,we have several file to be attached to incidents, changes and or change requests, that have a file name > 100...When i attach those files to an incident or change or change-request, the file_name is cut at the 100-position.Changing the Field-Lengt...

peterpan by Tera Contributor
  • 1644 Views
  • 4 replies
  • 0 helpfuls

Credential Caching

We recently had a couple of situations in which we were unable to login to ServiceNow due to our LDAP server being un-accessible.My question is, is it possible for ServiceNow to Cache credentials for a period of time, and allow them access without pi...

munney by Mega Contributor
  • 1325 Views
  • 2 replies
  • 0 helpfuls

Resolved! ODBC Driver Issues

Hello Community,I have followed the instructions 100% on the wiki and am still having issues connecting via iSQL. Based off the below log from ISQL is anyone able to advise why this isn't working or what I am doing wrong?Following on from this, when ...

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rob_blakey by Tera Expert
  • 11071 Views
  • 4 replies
  • 0 helpfuls