How to delete service map?
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06-18-2019 05:16 AM
Hi,
1. How to delete a service map. I have deleted the entry point and Application service.
Then when I create a new service and give the entry point, the map is appearing instantly.
So where is that map and its connections stored.
2. On Some hosts in the map, I have chosen the option of 'Keep' in traffic based discovery. Where will this data be stored (so that I can undo it if needed later on), as you know there would be several records in the traffic based connections.
- Labels:
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Discovery
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Service Mapping

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06-18-2019 06:58 AM
HI,
Check RelationShip Table i,e, cmdb_rel_ci
Thanks,
Ashutosh
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07-03-2019 01:06 AM
No Ashutosh. Guess you dint get my question.

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06-18-2019 07:56 AM
Hi -- Its unlikely/unusual to save the traffic based discovery info. This is temporary IP connection-related traffic data used to help you build & understand maps during the building process. At least personally, I don't leave this option enabled for production maps, but rather use it for hints during the initial build-out of a map.
Since traffic based stuff is transactional in nature and changes, I really would not bother trying to save it. If you need it in the future, turn on the option and re-capture it at that point in time.
Hope this helps?
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07-03-2019 01:06 AM
Hi Dave,
Your points are valid until Jakarta. But starting Kingston, its all about hybrid maps : (patterns + traffic).
So leaving traffic based checked it infact recommended and good. This is what I understand clearly from the official videos/docs from Servicenow.
Let me know if I am wrong.