How to discover Riverbed devices

jrmckins
Kilo Expert

‎05-26-2022 06:42 AM

Hi all, 

What's the best way to discover Riverbed devices? I can get them into the CMDB but the serial number isn't populated. Has ServiceNow added native support yet?

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Ruchit
Mega Sage

‎05-26-2022 06:53 AM

Can you please check which pattern is used to populate Riverbed devices and check if CI is set in that pattern? If not then you need to map serial number by creating extended Section.

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Shreya Jain1
Tera Guru

‎05-26-2022 08:13 AM

This might help you - https://www.youtube.com/watch?v=qhg3Uw8KRRM

Regards,

Shreya

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sachin_namjoshi
Kilo Patron
Kilo Patron

‎05-26-2022 08:46 AM

You need to follow below approach

 

- Write custom pattern and sensors to discovery riverbed devices using MIB file.You can get MIB file from https://support.riverbed.com/content/support/software/steelcentral-ccm/steelhead-mobile-controller.h...

- You can create a sensor code like below to get info from riverbed MIB file

 

   new DiscoverySensor( {


     process: function(result) { 


               var snmp = new SNMPResponse(result); 


             


               var oid_serial = snmp.getOIDText('iso.org.dod.internet.private.enterprises.rbt.products.steelhead.system.serialNumber'); 


               var oid_version = snmp.getOIDText('iso.org.dod.internet.private.enterprises.rbt.products.steelhead.system.systemVersion'); 


               var oid_model = snmp.getOIDText('iso.org.dod.internet.private.enterprises.rbt.products.steelhead.system.model');

 

Regards,

Sachin

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User511834
Tera Expert

‎05-30-2022 10:27 PM

If Discovery of Riverbed devices is using an OOB Pattern but it is not collecting the serial number then you need to create a pattern extension that includes "Define an SNMP Query" step to collect the serial number information and set the serial number field of the CI.

https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/service-mapping/task/t_SNMPQueryPatDef.html

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