How to find out if an Incident ticket is created from the portal?

[ann_1]

Hi

I have few tickets created on incident table. How will i check if it is been created from the ess portal?

Kindly help me with this.

Thanks,

Anu.

[ryan_dinwiddie]

Anu Wilson we use the OOB field "contact_type" field (self service) to see how incidents are created.

Incident Management - ServiceNow Wiki

[randrews]

we added a field ess and have all catalog items check it and make it read only.

[tiffany_gay]

Set the value of incident.contact_type in the record producer script to Self-Service.     The line in the script would be:

current.contact_type = 'self-service';

Tiffany Gay

Cloud Sherpas

tiffany.gay@cloudsherpas.com

[ann_1]

Hi ALL

Thanks a lot for all the replies.My tickets doesnt have any fields filled up apart from Short description,Location,State is Assigned,Caller and Affected User.We are currently providing production support but couldn't identify why these tickets are created without mandatory fields.

Is there a way to find from where the tickets is been created.

Thanks,

Anu Wilson.