How to get Installed Software Information from the Linux/Unix/Aix Servers through the SSH commands

nickanice
Tera Contributor

Hi Guys,

 

We have an instance where discovery is running. All the AIX/UNIX/LINUX servers are being discovered along with Hardware Information but not with Software Information.

 

We have also enabled Unix Software discovery from Discovery Configuration Console, after that also we are not getting the installed software list. Any idea?

 

We have checked with both sudo and root accounts.

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2 REPLIES 2

doug_schulze
ServiceNow Employee
ServiceNow Employee

check the installed software probe return to see if you have any errors, also ensure you have the software installations related list viewable on the computer record not the installed software.

 

Hi Doug,

 

I can see Software Installed only not Software Installations, but it is showing packages only. 

 

Also installed software probe is initiating 

 

bash ${file:pkg_munger} in ECC Queue.

 

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And giving this below message in Discovery Log.

Failed Exploring CI Pattern, Pattern name: Docker Pattern, Process ID: 1076, To Check Pattern Log Press   HorizontalDiscoveryProbe Failed Exploring CI Pattern, Pattern name: Docker Pattern, Process ID: 1076, To Check Pattern Log Press

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