Resolved! Override Mandatory on draft state
I have several mandatory fields on change request, and I need to allow save as draft without all of them filled
Forum Posts
alert grouping
Can you help me to create Automated alert Grouping when source is same, but Resources are different. For example there are 100 cares, BMW is Source and there models are Resources. 50 cares are SUVs and remaining 50 are Sedan Modal cars. Then the grou...
Setting current user in Requested for field
Hello All, I have created a ui action on cmdb_ci table and ordering a catalog item by this button. I am able to set this value as static but not able to set a dynamic value (current logged in user). can anyone suggest me what changes i can made to my...
Resolved! What fields are updated by Discovery?
Hello All, Could you please help me to know what fields are updated when Network Discovery is running or where can I find out what fields are updated by discovery? Thanks in advanced!
Resolved! Exclude Unique Certificate Class from discovery
Hello Community, We got a new request from caller that we have to Exclude Unique Certificate Class from discovery. Could you please suggest/help me on this how can we stop the discovery of Unique Certificate Class. Thanks and regards,Nikhil
Resolved! Insights Explorer says No Data to Display in anomaly model testing
Hi All, Im currently trying to get the metric data from Zabbix to Servicnow operational intelligence. Im able to see the Metric to CI data for the Windows server im monitoring. Since I got only 8 out of 103 metric types got mapped to the WIndows se...
Deletion of De-Duplication tasks
We have 30K de-duplication tasks. There are 5 years old records too in the list. We started a CMDB clean up process and planning to delete all these tasks, So new de-duplication tasks will be created if there are any duplicates in the CMDB. Is there ...
Calendar Report Style greyed out
Hi All, We are using a Calendar Report for Change Schedule, I am unable to add color to it under the Styles tab as it is greyed out. The requirement is to see if it is possible to allot colors to Change Request according to their state. I found the ...
Duplicate Tasks being created for CIs that are not Duplicates
Duplicate Tasks being created for CIs that are not Duplicates. I have reviewed IRE which runs through SN/SN Type, SN, MAC Address/Name. None of these are duplicates on the two CI records identified. I have also reviewed the history audit of each CI...
Standard Email Signature/Footer
Hi allI am wondering if it is possible to implement a standard email signature for outgoing mail without having to copy/paste it into each individual notification?Basically we need to stamp our company contact details on each mail as part of our bran...
Service Mapping to an Oracle Database with only the SID
Hi all, In my TomCat Service Mapping map, I find a reference to an Oracle database in the following format:url="jdbc:oracle:thin:@x0ipatrick01" From what I understand from here java - Accessing oracle database via SID through JDBC without host:port -...
What is the purpose of Service Model Services (svc_model_obj_service)?
Hi,the problem we are facing is ultra large svc_model_obj_service table and we want to clean it. It is very hard to define criteria for deleting records, is it if Last mark is older than X days or some other ... and I didn't find any explanation on t...
Get Printer Details from SCCM
Hi All,I want to get Printer Data from SCCM like we get Computer Identity etc via Data sources.Previously, SCCM was not having Printer Data but now its available.So can any one provide me the details like while configuring the Data source for SCCM fo...
Discovery - Identifying Cisco Network Switches where specific Model ID is not found in Payload
We are having trouble in our Discovery deployment, where Cisco switches are not identifying with the specific Model Number but instead only pulling the Series number. For example: Discovery is reading the device as a Cisco Catalyst 29xxStack with a...
Resolved! How to stop discovery from updating the retired CI's.
How to stop discovery from updating the retired CI's. The operation team created a new machine with the same name. Now discovery is updating the retired CI not the new one.
