Hello! I'm 4 weeks into a new job as ITOM Product Owner and I'm still learning the current environment. My previous environment was stricly ITOM Visibility and this is ITOM Pro, with SAM. Right off the bat, I saw that cmdb_ci_spkg was not being po...
Can a customized list be migrated from old workspace to new workspace? Example:If there is a way to move a list from old type of workspace to new type of workspace like from Agent workspace to Service Operations Workspace, is it possible to migrate? ...
Hi All, I see the IP based discovery is not populating Object ID for the discovered linux server under cmdb_ci_linux_server table but the AWS discovery under cmdb_ci_vm_instance table is discovering the same linux instance with object ID. Now when I ...
Greetings dear community, I am quite new to Discovery, and I've already ran into a tricky challenge.My client's third-party provider refuses to share their SNMP credentials, required for fulfilling the Discovery project. Though I have done some resea...
Hello,We have started the discovery schedule since last 48-50 hours and it has stopped discovering devices and the discovery logs shows the message as 'No Result Returned From Probe', though initially it did discovered 245 devices. We have started ru...
Hey guys, I am trying to set the "Managed By Group" field for class "cmdb_ci_server" in CI Class Manager. When I manually create a CI the field remains empty. Is there another requirement that needs to be met for this to work? Perhaps the Managed By ...
Does anyone have done the Integration between the ServiceNow and Nautobot .Since our client maintain all the data in the Nautobot app . and they want to go with the Nautobot integration .if anyone have done this before can you please send us the inte...
I want to update current records in cmdb_ci table but when user clicks on the UI action it should open the comment box and when user clicks on ok it should update data along with that comment in short description. can anyone help me with this requir...
Hi Can anyone share the docs for service mapping. like basic steps to do service mapping for top down and horizontal
Hi, I've noticed that when an Incident is updated via email, the activity feed quickly becomes very clogged and hard to read - when customers reply via email, the comment that is added contains the entire body of the email that they are replying to....
There is an existing assignment rule for incident table which defaults the assignment group say “ SN_Support_ABC” whenever an incident is created.Now we are setting up event collection from email and configured Event & Alert rules with subflow for cr...
Hi All, We activated Data certificate plugin. When trying to select the table in Certification schedule it appears grayed out and we are unable to select it. Grayed part seemed to be fine as that i how it appears in docs. But however we are not able ...
Hello All, I have a CMDB import set called u_cmdb_import. I also have a transform map called cmdb_process that will process the records and insert/update into CMDB. The import set and transform map are defined as a data source. I would also like t...
Hi All Do we need any license for SCCM integration? Kindly suggest. Regards Ann
In the last few months, we have begun to transition our persistent VDI's to Azure. This appears to have caused a rise in the number of servers that are counted in the ITOM License count by around 800. In my review, it appears to me that when our VDI...
