How to include the short description field into a URL petition to create a new ticket

JTL
Giga Contributor

Hi

I have tested the following but seems not work:
https://XXXXXXXX.service-now.com/nav_to.do?uri=incident.do?sys_id=-1&sysparm_query=priority=1^incide...

Its create the inicident but short description field appears empty. And priority and state neither filled.

Could you please help me on this?

Thanks in advance.

Julio.

1 ACCEPTED SOLUTION

JP - Kyndryl
Kilo Sage

Hi JTL,

Replace the & sign before sysparm by %26

Here is a successful test I have just done:

https://XXXXXX.service-now.com/nav_to.do?uri=incident.do?sys_id=-1%26sysparm_query=short_description...

 

Regards,
JP

View solution in original post

2 REPLIES 2

JP - Kyndryl
Kilo Sage

Hi JTL,

Replace the & sign before sysparm by %26

Here is a successful test I have just done:

https://XXXXXX.service-now.com/nav_to.do?uri=incident.do?sys_id=-1%26sysparm_query=short_description...

 

Regards,
JP

JTL
Giga Contributor

Hi @JP - Kyndryl 
Many thanks for your help! and for your soon response! It worked for me too