How to log in to the Mid server using the Credential

Raji10 · ‎11-13-2019

Hi All,

I do not have much knowledge on the Discovery and mid server. I have been trying to troubleshoot one of the issues in the Instance and I do have the credentials to login to the Mid server.

May I know the steps to login to the Mid server with these credentials. Should I use the IP address of the mid server and login to the server using the username and password. Is it through putty? Please help !

Thanks & Regards,

Rajalakshmi.

Alberto Consonn · ‎11-15-2019

Later, you have to go to the folder where Mid Server has been installed (in general C:\ServiceNow\MID Server).

You can also check the status of the Mid Server windows service and do restart of the service following this procedure:

Procedure

Open the Windows Services console.
Double-click the ServiceNow <MID Server name> service for each MID Server.
Select the Log On tab.
Set Log on as privileges with the user account (local or on a domain) that has local admin access to the MID Server host.
The MID Server upgrade process deploys a temporary Windows service which requires local administrator privileges.
In the General tab, set the Startup type.
The field is set to Automatic by default.
Click OK.
Restart the ServiceNow <MID Server name> service, and make sure that ServiceNow\<MID Server name>\agent\logs\agent0.log does not have error messages. If the MID Server does not start, see the ServiceNow knowledge article Review the agent log for MID Server errors (article KB0535148).
On the instance to which this MID Server is connected, navigate to MID Server > Servers. If Discovery is installed, alternately navigate to Discovery > MID Servers.

All MID Servers connected to this instance are listed.
Make sure that the Status of the MID Server you just installed is Up.

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

View solution in original post

Alberto Consonn · ‎11-13-2019

Hi,

You need to know the Server machine credentials, if it's a Windows machine, you need to use Remote Desktop Connection, select the IP Address or Host name of the server where the MID Server is installed and login using the system adminstrato credentials of that machine, these are NOT the MID Server credentials set during the installation procedure.

Hope this can help you!

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

sud · ‎07-06-2020

Dear Alberto,

I want to know how to login for Linux server machine.

Thanks in advance.

Ashutosh Munot1 · ‎07-06-2020

Hi Sud,

Use Putty to do that.

Thanks,
Ashutosh

Sirisha Ghantas · ‎04-03-2021

Hi Alberto,

I have started learning discovery fundamentals through nowlearning. I am a beginner in discovery. So could you please help me where I can get those credentials