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Instace retired

Hello, What happens when an instance gets retired? Will the data and customizations remain intact?Once of our demo instances got retired today and that was done without any notice. We have a lot of processes running on that instances, and I don't hav...

adiddigi by Tera Guru
  • 1621 Views
  • 3 replies
  • 0 helpfuls

Resolved! Delivery time on catalog request

Hello IT Service Automation Applications forum,Creating a service catalog item called New Server Request.From time to time a customer at one of our hospitals says:"Hey where is that server I ask you to build?" Often as notthe customer forgot to send ...

server_request_140218.gif Activity_property_ctatlog_task.gif Work_flow.gif
allen_pitts by Giga Expert
  • 12038 Views
  • 15 replies
  • 6 helpfuls

How to do Service Mapping with an ESB as part of the Service

We have an application architecture in use whereby an Enterprise Service Bus (in particular DataPower SOA appliance) is used as an intermediary to webservice calls. It performs some security functions, validations and then basically proxies the Web S...

DuaneNMore by Kilo Guru
  • 2303 Views
  • 3 replies
  • 1 helpfuls

Resolved! SLA response vs SLA resolution

Hi,  My question is how this is calculated? How does Servicenow determine the response time? Where the values come from.  If for critical incidents I have 4 hours for SLA response and 2 hour for SLA resolution.  Regards

Resolved! How to Hide a Field using a UI POlicy

Hello All,  Request your help, I have created a form but I would like to hide a few fields and only make it visible when selecting a certain selection, can this be done through a UI policy, If yes, how? Regards

Nilanjan1 by Mega Sage
  • 10825 Views
  • 6 replies
  • 1 helpfuls

HostName is different in discovery and Actual

Hi Team, I am doing a windows server discovery in which getting the hostname different in discovery (CMDB) but in Actual  (on Host) is different. Hostname In discovery (Under Device tab) or CMDB is ---  ip-172-xx-xx-xxx Hostname in Actual  (On serve...

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Kamal Sharma by Giga Contributor
  • 2529 Views
  • 8 replies
  • 0 helpfuls

Resolved! Probe to pattern migration process

Hi team,   We have received a task of migrating probe to pattern. Looking for some guidance and videos. Any help is appreciated.

Aditya26 by Tera Contributor
  • 2591 Views
  • 5 replies
  • 3 helpfuls

network device discovery - error for unsupported shell

we are getting the message for a network device discovery (for an IP switch) as   Unsupported shell, 'IOS.sh'', and probe parameter 'allow_unsupported_shells' is set to 'false'. Supported shells are [tcsh, csh, ksh, sh, bash]   how do we enforce the...

absent status - how and when is it set by Discovery

Could somebody explain, or point me to the right direction in the documentation, how and on what criteria the "Absent" state is set by Discovery? I suspect it to be a counter whichs add-up every time a succesfull discovery is launched to a specific C...

Getting message "Version compatibility could not be determined. Verify that the MID Server is configured as expected." on MID server installtion

I am trying to install MID server in windows 16 host machine with Newyork release. I have launched installer & entered required details. Then clicked on "Start MID Server" & proceeded for validation of MID server record in servicenow. On clicking 'Va...

tapannigam by Giga Contributor
  • 2493 Views
  • 5 replies
  • 1 helpfuls

How are De-Duplication Tasks Created?

Hello, I am reading up on running a remediation of duplicaties in CMDB here https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration-management/task/reconcile-dup-task.html#reconcile-dup-task and references the need t...

Mason Angus by Giga Contributor
  • 1855 Views
  • 1 replies
  • 1 helpfuls

Inclusion connection created

While running SM discovery , I am getting below error The system failed to create an inclusion connection from the CI (type: cmdb_ci_app_server_tomcat). There is a containment rule for this CI type and a pattern which is associated with the contained...

tanaji by Tera Contributor
  • 1535 Views
  • 1 replies
  • 0 helpfuls

Resolved! SNMP discovery issue

I am trying to run a quick discovery for a firewall device, I am getting " SNMP probe timed out. Target is either unreachable or there are no valid credentials for it. ", I tried checking the SNMP v3 test credentials and its getting validated , now I...

Ragav4 by Tera Contributor
  • 4949 Views
  • 10 replies
  • 2 helpfuls