How to log in to the Mid server using the Credential

Raji10 · ‎11-13-2019

Hi All,

I do not have much knowledge on the Discovery and mid server. I have been trying to troubleshoot one of the issues in the Instance and I do have the credentials to login to the Mid server.

May I know the steps to login to the Mid server with these credentials. Should I use the IP address of the mid server and login to the server using the username and password. Is it through putty? Please help !

Thanks & Regards,

Rajalakshmi.

Alberto Consonn · ‎11-15-2019

Later, you have to go to the folder where Mid Server has been installed (in general C:\ServiceNow\MID Server).

You can also check the status of the Mid Server windows service and do restart of the service following this procedure:

Procedure

Open the Windows Services console.
Double-click the ServiceNow <MID Server name> service for each MID Server.
Select the Log On tab.
Set Log on as privileges with the user account (local or on a domain) that has local admin access to the MID Server host.
The MID Server upgrade process deploys a temporary Windows service which requires local administrator privileges.
In the General tab, set the Startup type.
The field is set to Automatic by default.
Click OK.
Restart the ServiceNow <MID Server name> service, and make sure that ServiceNow\<MID Server name>\agent\logs\agent0.log does not have error messages. If the MID Server does not start, see the ServiceNow knowledge article Review the agent log for MID Server errors (article KB0535148).
On the instance to which this MID Server is connected, navigate to MID Server > Servers. If Discovery is installed, alternately navigate to Discovery > MID Servers.

All MID Servers connected to this instance are listed.
Make sure that the Status of the MID Server you just installed is Up.

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

View solution in original post

adilrathore · ‎11-18-2019

For Windows OS Discovery the port is 135 which has been auto filled since you are testing a windows credentials. So 135 is the correct one and you dont need to change it.

glenn_pinto · ‎02-02-2021

MID Server Fundamentals launched today based on the Paris release with Installation and Configuration.

Upgrade and Optimization will be added to this course within a couple of weeks. https://nowlearning.service-now.com/lxp?id=overview&sys_id=dcfdb5b5dbf5acd030c91fdc1396199a&type=cou...

Look forward to your feedback and additional needs surrounding the MID Server

Runjay Patel · ‎12-15-2020

Check out this video, it will clear all your doubts and help you to understand mid server in details. It will help you resolve below queries:

Link: https://youtu.be/RMXhYJxPMPU

Mid Server Installation step by steps
Mid Server Troubleshooting for all version.
I am unable to install mid server.
Unable to configure MID server.
Service Mapping Mid Servers.
How to log in to the Mid server using the Credential.
MID Server for multiple sub production instances.
Why do we use MID server? Purpose of using MID Server?
How to define a specific mid server for the discoverIpAddress () function?
Other issues.

Peter Groft · ‎08-04-2022

Within the Home directory on the Host Server, open the "config.xml" file in a text editor. ( if Windows then use Wordpad, as this file has Unix line feeds)
Find the line for the parameter named mid. instance.
Clear the value, and enter the new password in plaintext.
Save.

This May Help,
Peter