How to make CI grouping in Manual Service Mapping

Sarvesh Rai
Tera Contributor

‎11-15-2023 10:26 PM

In our environment we are doing discovery of assets using ACC. Since Service Mapping is not supported when discovery is done via ACC, we have no choice but to go with Manual Service Mapping.

 

However, need help and guidance on if we have some mechanism to group CI's in Manual Service Mapping as well similar to when the Service mapping is done via discovery.

 

Any assistance or guidance would be highly appreciated!!

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Abbas_5
Tera Sage
Tera Sage

‎11-16-2023 08:32 PM

Hello @Sarvesh Rai,
Please refer to the below link:
https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/service-mapping/t...

 

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

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Sarvesh Rai
Tera Contributor
In response to Abbas_5

‎11-16-2023 10:42 PM

Thank you @Abbas_5 for your reply. However, I was not looking at on how to manual link a CI in a Service Map. We had already done that but my question is how to group the manual linked CI's.

In case of service mapping created by discovery, similar application items get grouped together automatically but its not happening in case of manual created service map, so if there is a mechanism to do that. Please assist.

 

Thank you for all your help.

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