how to map impacted services on alert table
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12-05-2022 08:27 PM
Hi whenever the alert is created the impacted services is showing none with null result even though service mapping is enabled but we want this impacted services to work on alerts(Related list) from (cmdb_ci_service_discovered) table. without this impacted services alerts are showing null value.
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12-15-2022 10:12 AM
Refer below links for more information,
Solved: Impacted Services not populated on Alert form unle... - ServiceNow Community
Solved: Whats the use of field Impacted services [impact_s... - ServiceNow Community
Thanks,