How to populate assignment group on alert?

[Stacey Pevec]

Hi, What is the recommended way to set the assignment group in an alert? 

Thank you!

[Ashutosh Munot1 · Accepted solution]

HI,

We are using CI support group to populate the assignment group on alert. We have a BR on alert table for that if no support group then one Monitoring group is assigned.

Thanks,Ashutosh

[Stacey Pevec]

Can you give more details on the monitoring group? Thanks!

[Rahul Priyadars]

It Seems he is referring to one Default Group which May be NOC or Level 1 Group.

CMDB CI Assignment Group != NULL

       Then Alert Assignment Group= CI Assignment Group

Else 

       Alert Assignment Group= <Your One Default Group NOC/CC in case of Alerts>

NOC- Network Operations Center/

CC - Command Center or Any group of your Choice as per your Orgs.

Regards

RP

[ashishkathait]

Hi Rahul,

I was expecting that ServiceNow would automcatilly do this group asisgnment on Alert level, Do we have to write a BR for this?

[Rahul Priyadars]

I doubt its happening Automatically at ALERT Level. But in case of Incident Creation you can do in ur ALERT MANAGEMENT RULE a lookup in CMDB and Pick up CI assignment Group assuming this DATA Point is available in your Service Now System.

Regards

RP