How to Populate CI Location Based on IP Address

[spaceyjacey]

We would like to populate our CIs based on the ip address. For instance, if the CI's ip address is 10.6.4.16, the ".6" means that CI is physically located in our Washington DC office.

[#2]

The problem with IP subnetting is while most LAN networks are confined to a general site, IP is a logical addressing scheme, not a physical one.

Maybe someone else can jump in here and give some better advice, but perhaps look at Configuration > Networks and start from there. Location can be saved against Network, but you'd need to customise the form to see it.

Are you using Enterprise Discovery or not? I'm not sure if they have BRs to write in CI location automagically..

[Paul Hardy · Accepted solution]

Discovery allows you to do this, we already do it for our 10,000 machines across 160+ offices. The locations are associated IP ranges and when discovery "finds" a machine it automatically sets the location of that machine. I suppose if you had a record of your IP address ranges AND an IP addresses set on each machine you could script the updating of the CI based on which range they fell in?

[Marcus Fly]

paulhardyuk is absolutely correct.   You can designate the location per Discovery schedule.

As a side note I have seen another customer determine location based on an IP address lookup table that would determine location.   It worked but is not as clean cut as ServiceNow's OOB discovery schedules and requires a little bit of development.

Hope this helps and don't forget to mark your question as answered.

[shravan85]

Hi Paul - Thanks for the guidance on this question. So, this is available OOB or is it to be customized?

Yes, we have IP Address range and also the IP address set of each machine and also the location details. Also, in Discovery Schedule, there is a IP Address Range that we can define, but is there any way we can map a location? Thanks for your advice!