Hello, Currently we have the IT Operations Management Visibility product implemented, and we are mainly using it for Discovery & SGCs. My question is, does this subscription include the activation & use of Service Mapping – or would this incur an add...
Hi Experts!I am trying to integrate Servicenow and One Identity Safeguard, but the first step is to try the authentication method.The One Identity Safeguard REST API authentication methods are:X.509 Certificate: You can authenticate to the SPS REST ...
Hello All ,I have a question regarding Discovery.When Discovery schedule is triggered with Discover field value as IP Addresses it does not populate cmdb_ci_ip_address table with IP addresses found after this discovery. IP Address table is populated ...
Hi all, I'd like to use ServiceNow to monitor a system which sends alerts/events via SNMP inform requests. Does the MID SNMP Trap Listener support receiving (and sending acknowledgements for) SNMP inform messages or does it only support SNMP traps? T...
Hi all, I'd like to use ServiceNow to monitor a system which sends alerts/events in the form of SNMP inform requests. Does the MID SNMP Trap Listener support receiving (and sending acknowledgements for) SNMP inform requests, or does it only support S...
I couldn't find the [Save Description] option in the steps when I followed the official documentation to try the alert analysis summary operation. In my environment, I can only copy or refresh the summary generated by Now Assist, and it is read-only....
Hello Experts!I am trying to integrate Servicenow with One Identity Safeguard. And the team of OIS told me that they need from the Servicenow side a HASH Certificate to allow the authentication. Here the question:How can I get the HASH Certificate fr...
Hi, So we have manually installed the ACC Installer and the registry amendments on a few End User Intune Devices. We have a few issues if someone can help us: 1) The ACC Installer - How often is there a release? We will wrap the app as an intune pack...
Hello all, I am trying to configure MID Web Server context and had few queries: 1. What should be Port that needs to be entered in HTTP/HTTPs Port?2. What should be the Authentication Type that should be selected? As per the documentation Keybased wi...
Hi I am creating an ATF test to check that SLA should not attached and no record present in TASK SLA due to certain conditions. And after state of record changes a new SLA needs to attach. BUt in test steps it is throwing an error of following and co...
is it possible to discover and build service maps for SaaS applications like Salesforce.com, Share-point etc.
We are noticing new entries in the Audit History of a knowledge article of Type = Relation. For example Previously, there were only entries of Type=Audit shows old and new value. We did recently enable Table Rotation for sys_history_line that a...
Hi,Discovery schedule used to run 6hours without problem. However, it completes in 6 minutes with "No results returned from probe" error message.Confirmed 10.x.x.0/21 IP subnet is still in-use, no network changes and no firewall blockage.It's happeni...
I was looking for the CMDB table where Service-Now is storing Azure subscription IDs but can't find any. Is there a table for this CMDB class/record?
In Servicenow Prod Instance MID Server User is active and lockout is false but status is down how to resolve this issue then status is up
