We want to ignore records if parent or child field is empty. When onbefore script runs, new records are created even if parent/child field is empty.Please find attached script for reference. Attached snip of the table as well.
Hi Team, Through some of the cloud service accounts the VM's are not getting fetched, its throwing below pattern error: How to approach on this? Could anyone suggest me.Any help is appreciated!Thanks in advance!
I have properly configured the XML file of Mid Server and it is also showing in Servers that ServiceNow Mid Server is Running. But when I click on pattern sync to Mid in Mid Server Module the record is not getting created automatically.
Hi Team, I am looking for a way to find out how many transaction a particular MID servers has handled within a month. Could someone please assist? Best Regards,Naveen
Hello Experts,As per the client and we need to discover iLO as separate CI record in our ServiceNow in order to keep a separate track for the ESX and the iLO related issue.Here I would like to know few things1. whether we can discover the iLO is sepa...
We have Windows Autopilot workstations joined to Azure AD only. These devices have NO network line of sight to our on-premises domain controllers so it is not possible to use a domain service account for credentials. We set up a service account in Az...
Hi All , I am trying to discover linux Server . All the ports and credential are working fine . The discovery schedule is showing error at the Citrix Netscaler SDX pattern with error message as { "status" : "GRACEFUL_TERMINATION", "message" : "There ...
In reference to Fine-tune Service Mapping with MID affinity and IP reuseWe have the following setting enabled in our instance. When attempting to service map from an IP Address, it doesn't select the previously successful MID server (instead chooses...
I am working on setting up an Inbound Action that kicks off an Incident. I am on EST. If the email that kicks off the Inbound Action is received between M-F 8am-4pm then I want the ticket to be assigned to the ATM Settlement group, if it comes in an...
What are the purposes and/or uses of the table "Key Values" [cmdb_key_value]? Am I free to add ad-hoc entries in this table?
Hello Team, We are getting Correlation IDs is empty on few Cis in computer table. Please help us how to populate the Correlation IDs on empty CIs. Thanks,Raju
Hi All, I have one Variable which is referring to the sys_user table and when that variable is set then i need to auto-populate the users groups in the list collector variable. Please help me to set the groups of user in the list collector variable. ...
We have a integration where element managers are pushing the events to servicenow with same message key, but different Severities and there is only one Associated CI. In such scenarios how can we handle Alert creation and Alert Closure?
We are facing the issue with ServiceNow PagerDuty Integration after Washington DC Upgrade. Any incident creation or update from PagerDuty is not showing up in ServiceNow. or I have validated everything, cleanup the webhooks, created new webhooks howe...
Hi All,We are getting few events with severity in additional information. Since we have not done any event field mapping for these, event status is setting to error as expected. But I want to set the state of these events to 'Ignored'. I tried to con...
