How to re-use entry points in separate service maps.

Michael Bateman
Tera Contributor

We have recently begun converting our business services to mapped application services and building out the maps for the applications. I've run into an issue where an application has separate business services (finance/supply chain) so they utilize the same entry point and servers. After converting them to a mapped application service and starting the mapping process I am unable to re-use an entry point that is already associated with another mapped application service.

Has anyone one else run into a similar issue? I'm hoping to find some possible workarounds and the pros and cons of the possible solutions.

1 ACCEPTED SOLUTION

richardbrounste
ServiceNow Employee
ServiceNow Employee

I don't understand how these 2 separate business services have the exact same entry point.  But, in case that happens, the Entry Points just have to be a little bit different and you can have separate Application Services.

For example, you can have 1 Application Service Entry point:

https://server.com/ep1

and another:

https://server.com/ep2

And that is different enough to have 2 separate application services.

 

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2 REPLIES 2

richardbrounste
ServiceNow Employee
ServiceNow Employee

I don't understand how these 2 separate business services have the exact same entry point.  But, in case that happens, the Entry Points just have to be a little bit different and you can have separate Application Services.

For example, you can have 1 Application Service Entry point:

https://server.com/ep1

and another:

https://server.com/ep2

And that is different enough to have 2 separate application services.

 

Thanks for the reply Richard,

 

I'm relatively new to our team so I'm not sure why the records were set up this way when they were created. We may need to have a discussion with our CMDB team to get these types of records combined or cleaned up.