Discovery Experience with IBM Storage
Hi - Has anyone successfully used (CIM) discovery against the following SAN gear? Any experiences to share?IBM V7000IBM XIVIBM SVCIBM Flash 840
Forum Posts
Resolved! Remove a Custom Table Data from Update Sets (unextend Application File (sys_metadata))?
When developing a few custom tables, I selected the "Track in Update Sets" option thinking this option had to be selected to track schema changes in the tables (add/remove/rename columns, etc). We pushed an update set to our testing instance today an...
Resolved! List Collector function in UI Page using Jelly
Hi All,Can anyone help me on the below query of mine !I would like to create a variable of type List collector in Jelly (To select Multiple choices in a single field). Could you please help me with the options to do so if any?Thanks & Regards,Raji.
Service Mapping
Hello Everyone,I am planning to implement a service mapping for two business services in initial phase.May I know, what are all the activities I need to take care of to implement this successfully?FYI - we have Discovery in place without any issues...
Resolved! Create multiple tasks via workflow script based on items assigned
Hello,I have a request to create multiple tasks from a workflow script depending on the items assigned to a user. There is no set amount of tasks that needs to be created, could be 1, 2 or 3, depends on the assets assigned. I am having a hard time ...
Identification - Diff Serial Numbers, same CI name, 1 CI record
Recently found out that the VM Team, in their awesomeness, have been reusing computer names in different domains. My expectation is that as long as the Serial Numbers were different, then we should be seeing multiple CI's with the same name, in a d...
Resolved! Discovery error :Authentication failure with the local MID server service credential and Failed to access target system. Please check credentials and firewall settings on the target system to ensure accessibility: Access is denied.
Hi,While performing discovery for data centers/Labs, I am getting the below errors for that target machine. Discovery Log Warning - Failed to access target system. Please check credentials and firewall settings on the target system to ensure access...
Records are missing when we schedule a Report
Dear All,I'm facing an issue in scheduling a report. We have few user, When these users run a report on change request table they are getting total number records in the report as around 1700.and when the same person scheduling this report he is rece...
Resolved! Open Service-Now Jobs at Qualcomm!
The Qualcomm Service-Now team is looking to add a few members!Systems Analyst - This person would be responsible for meeting with customers and determining the best way to implement their requirements within Service-Now as well as Quality Assurance a...
What is Difference between Technical Service and A Business Service?, What is Difference between Technical Service and A Business Service?
In Service Mapping, we have following modules, what is the difference between Business Service and Technical Service.
Resolved! SCCM / Powershell / Orchestration Get-Applications Error
Hi,We are testing Software Asset Management and integration of SCCM application discovery. I have added the SCCM server and selected discover. I am consistently getting the below error. I have examined the script and I am finding it difficult to iden...
Parsing text using delimited text (pattern designer) Jakarta
I'm trying to parse text following ITOM > Service Mapping docs (Jakarta) while in Debug mode. Step 3 of procedure states: To define parse the file and extract the string as a variable from within Debug mode:Select the string to be parsed in the...
what is the difference in CI / Discovery Status update by MID Server Vs updated by System
Hi All, In Discovery status, we see some of the status are marked as updated by MID server and some are marked as system. What is the difference between updated by mid server and update by system.In addition for a CI, we always see it as updated by M...
Resolved! How does Event Management handle outages that trigger many incidents because there is an issue that causes many downstream ones
We are going through an implementation Event Management, and an open question is how to deal with outages that cause many incidents that may or may not be indicative of the root cause.Our implementation will be quite simple at the onset:An event sour...
Resolved! Is it possible to auto-close an Alert but then also auto-open an Incident using only an Alert Rule?
I have a use case where a customer only wants to work on incidents instead of both alerts and incidents. They want the alert to close automatically. The alert rule is already opening incidents by setting the 'Auto open' checkbox with type=Inciden...
