How would I go about setting something up (Business Rule, something else?) that will auto-close all open Tasks from the Service Catalog (sc_task) after a certain duration of time? Our workflows are set to complete the entire REQ after all tasks are c...
So I added two OIDs to Discovery's SNMP System OIDsRan a Discovery and saw those OIDs in the Discovery log I think Discovery is pulling the information I need, but I can't get it to output. I've tried creating a field in the form section, but I can'...
In my instance it appears that dragging tasks across the lanes doesn't impact the ticket state. I had assumed there would be an interaction between attributes default_close_state and default_work_state attributes and the "Doing" and "Done" lanes. ...
My company recently started using Service Now for Incident, Change, Knowledge and Service Catalog. We use Verizon as our main telecommunications carrier and are looking into the Verizon eBonding service that is available for Service Now. We looked at...
Hi, We need to restrict access on our ess portal to people who are members of one of three possible departments (not roles or groups) and admin users. We've looked at doing this by adding a condition to the block - dynamic content, by checking the ...
Hi All If I'd like to display workflow stages in the form header of problem / incident records, how can I do that? I'd like to have similar stage indicators that are used in catalogue item requests, here is an example below from a demo instance. The...
Hi there: Currently, if an Incident is assigned to a group, all members of that group are notified. Is there a way to NOT have the email be sent to all members of the group? I know that I can assign an email address to the group, however, my gro...
the short description pretty much says it all... currently we are using a scheduled report that sends out to the manager of the group asking them to audit the group members and verify all are still in the group. this has a couple of issues IMHO... ...
Hello! I thought that this might be a good question for the user community. Over time, we've revamped some of the notifications that we've used. In order to do that, we've made new notifications and inactivated the old notifications. The chall...
Hi All, I am trying to create field which is "Choice" field, and referring to an exiting Table and field value to be available to my user, instead of creating new choices. But when i set the source Choice Table & Choice Field, nothing shows up in...
Hello! I am attempting to edit the 'change.itil.approver.reject' template to include the name of the approver and the reject comments in the notification to the requester. I created this mail script: <mail_script>var chRej = new GlideRecord("sysap...
I am calling a UI page from a Ui script on the basis of following code. var Dialog = new GlideDialogWindow('MyDialog'); Dialog.setSize(580,550); Dialog.setTitle('${gs.getMessage("Test title")}'); Dialog.render(); But the dialog is...
I've been tasked with making our lists more user friendly. If I personalize the list in our DEV instance, all users seem to get the columns as I managed them. It's that simple right? I just need to reproduce the desired order in PROD as an Admin...
I am working on building a business rule. A portion of it needs to check a user to see if they have delegates and if they do I need to run a portion of code against each of the delegates to grant each delegate the same role. Fairly new to scrip...
Looking for some do's/don'ts and advice on our companies situation relating to our instances and discovery. Currently, only our Prod has a mid server/Test does not/Dev does not. A third party/consultant setup the mid server for Prod and we have a ...
