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I am interested to know how the Maintenance flag works

When I set the maintenance flag on an alert does it suppress new alerts?The documentation seems to say that it only affects the roll-up into the Overview page.   Also new, identical, alerts will also have the maintenance flag set if all previous iden...

duane_walker by Mega Contributor
  • 1749 Views
  • 1 replies
  • 1 helpfuls

Copy file from Server to MID server

I am trying to copy a file or directory from a Windows server to my Windows MID server.   Using a simple Powershell activity where the credential vault has an account that is a local admin on both servers.         Copy-Item   -path \\server1\d$\repor...

james_lewis by Tera Contributor
  • 2974 Views
  • 11 replies
  • 1 helpfuls

Resolved! List view: how to delete all rows on multiple pages

We are cleaning up our CMDB and have 66,000 CI on 669 pages (100 CI's per page) with the Class: Next Hop Routing Rule.We would like to select them all and delete them.   Is there a way to delete them all at once, or do we have to select all (100 at a...

dbullough by Kilo Contributor
  • 2873 Views
  • 9 replies
  • 1 helpfuls

Discovery Pattern to create new entry point

I'm trying modify discovery pattern for JBoss. I have   this HPUX host (which is essentially my DB server) that connects to my JBoss application via TCP. Here are the steps that I'm taking:Pre-requisite: Created a table by the name "MYDBServer Entry ...

dkhanna01 by Mega Contributor
  • 2361 Views
  • 9 replies
  • 1 helpfuls

Discovery Pattern Debug Step - Failure

I have created a new discovery pattern for Mule Services.   In the first step, I am attempting a Match operation on the $process.executable Contains "java".   When testing the step in debug mode, I get a "Debug Step -   Failure" dialog with the follo...

Resolved! How: Enhanced Device Identification for Discovery in DHCP Environments

EDIT: I double checked the wiki article, which was last modified in 2014 and the enhancement was identity probes and sensors.   Given the age, I don't believe that article is very applicable to what I describe below. I'm looking for some detail expla...

cyked by Mega Guru
  • 2012 Views
  • 10 replies
  • 3 helpfuls

Service Watch

Hi AllCurious to know what exactly is service watch and what range of scope it offers.Is it worth the while learning   for someone who has developer like background in SNOW and has never been exposed to stuff like   discovery,inventory and configurat...

kirti0604 by Kilo Contributor
  • 4982 Views
  • 3 replies
  • 2 helpfuls

does anyone know where workflow activities store their values?

I need to get a list of all workflow catalog tasks that have a set fulfillment group... filtering from workflow activities in the nav menu doesn't work correctly <hi ticket opened since it doesn't work in their demo instance>  does anyone know what t...

randrews by Tera Guru
  • 3578 Views
  • 4 replies
  • 1 helpfuls

Discovery of Storage Devices

Hi,We have a requirement to discover the below storage devices:1. Hitachi HNAS 3080 & 40602. HP EVA 4400Wanted to know the pre-requisites for discovering the storage devices. What information or configuration is needed to be done at the storage end.H...

Running SSH scripts on Cisco ASA firewalls

Hi,In a Geneva instance with Domain Separation and Orchestration enabled. We are looking into running SSH scripts on Cisco ASA firewalls from ServiceNow.ServiceNow allows specifying username and password to logon to the device, however Cisco ASA and ...

CiscoPutty.png
rhiannone1 by Kilo Contributor
  • 4289 Views
  • 1 replies
  • 4 helpfuls

background script to update user information

Table : sys_user I am trying to run a piece of code , its not working , i would like to get people inputs ,We need a background script to update the Employee Number for all people with a User Brand = "Beta""to add "Beta:" as a prefix to the existing ...

Kristina2 by Tera Contributor
  • 3990 Views
  • 24 replies
  • 8 helpfuls