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Resolved! Best way to disable Password Reset and Password Change?

We recently upgraded from Helsinki to Istanbul. As a result, the following application was activated by default: https://docs.servicenow.com/bundle/istanbul-it-operations-management/page/administer/login/concept/c_PasswordReset.html?cshalt=yesWe have...

bpippert by Tera Guru
  • 4930 Views
  • 11 replies
  • 3 helpfuls

Pass variable from catalog item to requested item

Hi, I imagine this is a bit basic, so apologies.I have an catalog item that prompts for a variable to be entered before submission. This references the 'Configuration Item' field.How can I pass the value selected into the 'Configuration Item' field o...

Blacklisted errors when running discovery

I am getting the following blacklisted errors when running the VMware scan. This is the first time I have created a schedule for vmware.   Any help would be greatly appreciated!Ric

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Resolved! Get URL Parameter in Content Management IFrame URL block

I'm creating a CMS section for our Human Resources division and I want to be able to pass a URL with a sys_id to a user and when the user goes to that URL a specific record opens in an iframe in the CMS.  In the IFrame's URL block is there a way to g...

Resolved! How does AMDB to/from CMDB CI updates happening

I would like to understand how CMDB to/from AMDB CI updates are happening. There is a requirement for me to delete CMDB CI's but that shouldnt affect AMDB CI;s - how do i achieve and what is the impact analysis i should do before it tampers the produ...

tshk by Giga Contributor
  • 2586 Views
  • 4 replies
  • 1 helpfuls

Catalog discovery for Postgres & Oracle

Hi Members,I am new to Service Now Discovery so please spare my mistakes and take me as New Learner.As we now that regarding Database catalog, MS sQL - dicovered by default. Please let me know do Service Now also discover catalog for Postgres & Oracl...

Resolved! Create AD Orchestration stripping escape characters?

All,  Having an issue with the "Create AD Object" orchestration activity. Specifically, I'm trying to add a Manager to the User object I'm creating. My understanding of PowerShell (which is what the Orchestration Activities use underneath) is that th...

robpickering by ServiceNow Employee
  • 3726 Views
  • 9 replies
  • 1 helpfuls

Service Mapping - knowing how to find configuration information

Many Business Services involve various applications such as Apache, Tomcat, Weblogic, etc.   It is hard to know where to find the needed information such as database connection info or other information about connecting to the next item in the busine...

porthos by Tera Contributor
  • 1917 Views
  • 4 replies
  • 3 helpfuls

Resolved! External connectivity for MID server

Hi folks,In the documentation, there is a requirement for MID server to connect to install.service-now.comImportant: Ensure that the MID Server can connect to install.service-now.com to download and install updates.Is there a static IP address for th...

Nam Nguyen by Tera Expert
  • 1552 Views
  • 5 replies
  • 0 helpfuls

Resolved! Can a Tree Picker be enabled for a Custom Table or Field?

I have a client that would like to make a custom table (Conference endpoints) searchable with a Tree Picker.   Using the tree_picker attribute on the u_parent field does not seem to work.   The u_parent points to itself similar to the location table....

jpeters117 by Kilo Contributor
  • 3907 Views
  • 7 replies
  • 1 helpfuls

Resolved! Problem Discovering VMware vCenter instances

I'm getting the following error while trying to run Discovery on a vCenter instance:Unable to establish connection to https://x.x.x.x/sdk (where x.x.x.x is, of course, the real IP Address)I can browse the url from IE on the MID Server, but just keep ...

Jim Coyne by Kilo Patron
  • 3117 Views
  • 8 replies
  • 0 helpfuls