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Is there a way to report on updates to a CI made by discovery? For example if someone had installed new software on a server but bypassed the change process so there is no actual Change record, how can we report on the detection of that change to the...
We have recently started to run discovery on our entire network and have ran into a couple of problems. The first is with Cisco Voice Gateways. When running Discovery against these devices it always tries to find the routing table and gets an error. ...
I am trying to create a LOE (level of effort) timer/actual time spent calculator on stories, but I am not having any luck. I have tried the Actual duration, open/closed, time worked...fields. Basically I am trying to accomplish the following: from th...
When an admin uses the "Import XML" menu option in the list header, where does the file they are importing go? Is it written to a table in the SNC app (e.g. sys_attachment), or is it written to the file system (/glide/instances/...), or is it simply ...
Hi all,my organization is running the incident management module for technical support and I'm looking to create some reports via the reporting module which I need some help with. Right now we have an Assignment Group field which changes when an inci...
After running a report in ServiceNow, when I click on 'Update All' in List header context menu, I come up with an error message.Error: Character reference is an invalid XML character.I have verified my profile with one of my colleague who is able to ...
Hey everyone, looking to get some outside opinions here. When it comes to our SLA reporting, we have found our reporting capabilties are limited within the SN platform. So what we have been doing, is exporting and doing all of our manipulation with s...
Let me start by stating that I am running Build name: Berlin, Build date: 07-18-2012_1833 and Build tag: glide-berlin-05-06-2012__patch0-hotfix2-07-12-2012.Anyone aware of the WMI protocol from the Discovery accessing windows clusters via WMI and gen...
So i got a request to add a sluchbucket to our Change Request form. What i did first was create a table and add a few records to it for the slushbucket to reference.Example.Tablename: HairColor: Brown Blonde BlackI then created a new column on the Ch...
I have a requirement to generate a report to display records from 9AM yesterday till 9AM today. To get that report I built a URL by passing sysparm_query as shown belowhttps://demo004.service-now.com/change_request_list.do?sysparm_query=sys_created_o...
We have a transform map for our assets, every field is setting from our transform map EXCEPT for sys_class_name. Looking further at this field I see the field type is actually sys_class_name which I'm not sure what that is. Where can I see what value...
I'm looking to report on data stored in the system log.The 2 tables I'm interested in are the Log Entry table (syslog) and the Transaction Log Entry table (syslog_transaction).I've tried the using the regular report interface. In the report definitio...
I'm building a form that will be used to move computer related equipment around from facility to facility or room / floor to room / floor. The client wishes to have the "attach file" icon pop when you select the variable "1, 2-10 or 10+" items to mov...
In SYS_USER table "name" field is a calculated field. As per our requirement we want to show name as Last Name, First name. So I changed calculation of this field in Dictionary. Now the name is shown as expected.On caller field of Incident it works g...
I'm posting this is the Healthcare forum, as well.I'm curious to know if other health care-related companies have implemented two-factor authentication for external users in order to protect PHI and other client-sensitive information. As currently de...