How to resolve multiple incidents at once

[morrowc]

I'd like to find a way to easily add   a note, closure code, and then resolve multiple incidents at the same time...all with the same note & closure code.   I tried following the SN Wiki for this, but am not having any success.   Any assistance will be appreciated.

http://wiki.servicenow.com/index.php?title=Closing_Multiple_Incidents#gsc.tab=0

[bernyalvarado]

The other alternative is through a script in case you're interested

[tonyshabani]

You may use showQuickForm() which is really useful. It shows a pop up that allows you to mass update multiple. Here's a really good tutorial that shows how it works:

GlideDialogWindow: QuickForms - ServiceNow Guru

Regards,

Tony

[bernyalvarado]

Hi Chris, would you mind if we can mark the responses as helpful/correct so that we can close this thread?

Thanks,

Berny

[ewj]

Editing Multiple Records

To edit multiple records in a list using an editing form (administrators and users with the list_updater role):

1. Select the records to edit in one of the following ways:
   • Select the check boxes in the record rows.
   • Select a field in the record rows.
   • Filter the list to show only the rows you want to edit.
2. Right-click the column header and select Update Selected or, if you filtered the data, select Update All. An editing form opens.
4. Enter appropriate values in any of the fields and click Update to save your changes in all selected records.