How to restrict a Quick Email template to multiple users/groups

[Duncan2]

I have a requirement to restrict a quick email template to only those users which should have the need to use the template. 

From accessing System Policy - Quick Messages and then selecting the Template in question I can see that I only have the ability to restrict this to one user or one group. Is there a way I can extend this to multiple groups/users?

This question has already been asked 3 years ago at the following link without any joy so I'm hoping that 2018 will be different........

https://community.servicenow.com/community?id=community_question&sys_id=e0d50b21db1cdbc01dcaf3231f9619d9&view_source=searchResult

[nayanawadhiya1]

Hello,

Have to tried by changing the dictionary of those fields REFERENCE to LIST type?

[Duncan2]

Hi Nayan. I had not (slightly embarrassed about that!).

Seems to be working but I'll need to run a few tests on it just to be certain before I mark this as the correct answer. Thanks for the assistance so far!

[nayanawadhiya1 · Accepted solution]

Any update on this?
Can you mark my answer as correct, helpful and hit like if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.

[M_lissa]

Yes, it's definitely working!