How are these fields best utilised? I notice on the Self Service side, only the AC field is present, so am assuming best practice is for this field to be used by the User, and the Work Notes field to be used by IT. Anyone use these differently? I not...
Hello, Is there a way to backup the sys_user table before a mass update? We can clone the instance but if we need to restore the instance we lose incident data that was created. Any ideas are welcome.
We are trying to populate support group field from ServiceNow discovery. We have a sheet with IP subnets, location, BU & support group. We need to populate location(I know that we can use location attribute in discovery schedule), BU(custom attribute...
we are facing issue with pattern do any one face similar issue logs discovery : Failed Exploring CI Pattern, Pattern name: Linux Server, To Check Pattern Log Press Here where Ecc gets :Found duplicate records in table [cmdb_ci_nas_file_system] using...
How do you model your organizations Office 365 instance, or other Software As A Service applications in the Enterprise CMDB?The default fields on the CMDB_CI_APPL table don't really seem to let you show the differences between and report on applicati...
We're currently trying to quickly populate our asset records through discovery and we hit a snag when it comes to Cisco stacked switches; discovery only finds the primary switch but we'd like to discover all members of the stack.I found on share the ...
What is the use of SNMP OID Classifications if discovery discoveres manufacturer and model? Can anyone please let me know about this? @Onkar Pandav @Dave Hertel @Andrew Westervelt
Which table should be used in cmdb_ci for "Tape Library" ? I have checked the instance but now able to find the table reladed to "Tape Library"
I am getting an error below when doing sharepoint service mapping.The system failed to create an inclusion connection from the CI (type: cmdb_ci_appl_sharepoint). There is a containment rule for this CI type and a pattern which is associated with the...
Hi, We want to discover our HPE C7000 Enclosures but our system guys will not activate SNMP. No great shakes as there is currently no Pattern for this discovery, just an old Probe that hasn't been touched for a while. We've been told that all the inf...
Our company is running a highly virtualized environment using VMware. Our virtualization team wants to create change requests and pick the primary CI as a VxRail instance. However, we are unable to find any object in CMDB (even under the vCenter inst...
Multiple versions include: Madrid, New York, and Orlando I am working on a team that has been tasked with configuring the Cloud Management plugin to provision resources to multiple cloud providers. We have been using Terraform as a universal templati...
Hi everyone, I need to know from where the ci records get populated in cmdb_ci_spkg table (software packages). Is there any way to discover these software packages as there is no way i am able to discover these software CI's? The problem is that i ha...
Installed the "CMDB CI Class Models" app from the store and "IBM HMC Server" now pops into the Class Manager Hierarchy search, but can't find anything related to HMC's with regards to patterns or classifications. AIX admins have us setup with credent...
Hi All, We're creating a custom pattern for Symantec Bluecoat Proxy appliance. I've been looking for a table in the CMDB for proxy's but am not sure where this should be located. Any advice on the correct table to use would be much appreciated. Thank...
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