How is Incident Impact set when generating an Incident via Event Management's Alert Management Rules ("Create Incident" Flow)? When the OOB Flow is used to create an Incident, the Incident's Urgency is set by a Flow Action called "Calculate Values (B...
Hello All, I need to run some SQL command in pattern. So I wanted to know if I can do that directly writing command(for e.g. select * from _v_database) in "Set Command Details" after selecting the "Parse Command Output". Or I need to set applicative ...
Hi friends How oracle rac's work with service mapping , what is the Pre-requisite , PORT's Open & Credentails ? Thank you
Hi All How can I find the count of ITOM licenses for my application ( Newyork version ) . Is it the list of unique nodes in my application ( em_unique_nodes) ? Please guide me ? I have to give a license report for ITOM in my application
Hi All, I am trying to understand if CI Identification and Reconciliation when used for update sets will disable\overrule the coalesce field set in the transform map. I found this article stating that I&R can be turned by using script https://docs.se...
Hi Team, Our Network SME is concerned about opening all ports(which he thinks is the case to allow access to horizontal pattern probe). However he is OK to block few ports such as SMB port(to avoid any virus such as wanna-cry to spread rapidly in the...
Hi All, We are running few discovery schedules. However, some of them are still in 'Active' state after 48 hours ! I don't see any changes in the Stared / completed probes number either. It just halts for infinite time. These are individual schedules...
We are attempting to discovery Palo Alto firewalls on SSH but are getting the "No shell detected and probe parameter 'allow_unsupported_shells' is set to 'false'" message. I created a behavior to discover these devices with SNMP, however, we want t...
I have to integrate VRA and servicenow to fetch the ticket details via REST API.. but I am new to servicenow..can someone help me? how to do the integration and how to call external tool using REST API in servicenow....etc...
Hi All, As i have received communication ,From Orlando release minimum powershell version required is greater than 2.0 .Could you please tell me how could i check the powershell version which we are using for our mid servers .Also how could it imp...
We have setup a V3 SNMP Trap Listener configured with Security Level: noAuthNoPriv. We have tested sending test traps from a storage application to this listener IP address using No Authentication, but we get an ERROR > TEST SNMP Failed: Wrong user ...
Hey team, Is it possible to use GlideRecords when evaluating JavaScript in Discovery Pattern steps?If yes, does it have an impact besides perhaps a longer execution time? I'd like to check the Server table (cmdb_ci_server) and return a hostname for a...
Hi All, How the service mapping license count on which table. If it is node count from which table they will calculate the license. Ex: Discovery license counts on hardware table discovery source servicenow. Thanks, Pavan
Hi Team, Scenario -: I have added manually (bulk upload through transform map script) some of the servers to the respective CMDB server class (mostly Linux and Windows). After some days once the ACL and firewall got fixed on my discovery network, my ...
When running Discovery we are receiving Permission denied errors from all Windows server for the WMI Runner. When logged in to the Mid Server itself we are able to perform WMIC commands, using the same account used for Discovery, and are able to pull...
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