Resolved! Setting up Parallel Tasks
I am trying to setup 4 parallel tasks. I want task #3 to wait for completion before firing off the task 4. How do I achive this?
Forum Posts
Expiry of SSL certificate in servicenow
Hello All, I have configured REST API and shared the URL to the third parties. They are accessing certificates by default, but for every 2 weeks or 10 days certificate is getting expired.(Note: we have not done any import on certificates, by default ...
Resolved! how to change the avatar photo in the users menu beside the name of the logged in user.
i have updated that in live feed and user account section
Resolved! notification type goes send ignored
Hi Experts, When an ITIL user closes an Incident Task by providing the comments and updating the status as closed and click update at the same time. The end user is not getting comments notifications. The email was generated when I saw it in the ema...
Multiple Ticket viewing at once
Does anyone know of a way to view multiple tickets (each in its own tab). For instance, as it is now if I click on ticket number 1234 it takes me to a view of that ticket, but if I want to also view ticket 1235 and just bounce back and forth from se...
Resolved! LDAP Importing truncating fields to 40 character
Hi all, Just created a LDAP OU Definition to import the groups we use for File Share, I'm importing them into the table cmdb_ci_storage_fileshare. The first issue was the LDAP Target, the RDN was limited to 40 characters. I've increased that to 255 ...
best practice document for Service Now Event Management
HI Can you kindly share best practice event management document or guide if you have any.
CMDB Required Fields - Issue
We are working to setup our CMDB and I am working to clean out all of the required and recommended fields that were setup by the company prior to my arrival. I have narrowed it down but have run into an issue.. There is a required field, port, on th...
Resolved! Discovery with a normal user (non-admin user)
Hi,I have enabled ServiceNow Discovery on my personal developer instance to see if it is something we want to invest in.According to the documentation:https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/discovery/referenc...
How to force a date to be less than 90 days in the past in a Record Producer?
Nothing special with schedules or anything, just straight up no further than 90 days in the past. If the user tries to make it a date that is further than that maybe a pop-up tells them it is not possible and clears the field? Unless there are any ...
UCS Blades Discovery
Hi Experts, We are running UCS devices discovery, And we are using snmp community string. The issue is, We are able to discover Cisco Equipment and Switches but not blade servers, And credentials were all same for those devices. Any thoughts ? Thanks...
Resolved! why are this table's columns missing in 'sys_db_object' table?
Hello, I have a table that has around 38 custom fields. I can open it just fine using mytablename.list, I can also click the gear in the top left (edit personalied list) and find all my custom fields there. I can add the columns and create records us...
Resolved! Service Mapping - Docker Application
HI All, I have a map as below and what is this docker? I have attached a dependency view also and it shows everything but map is having only docker. Please suggest why it is like this. Here is the discover log: Here is the Dependency View: Regard...
Operational Intelligence metric values not showing up anywhere
I'm working on an integration which pushes metrics to ServiceNow's Operational Intelligence. Currently, I am trying to get the sample found in https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/referenc...
Resolved! Error while Discover datacenter for AWS cloud account
Steps followed in Servicenow: 1. Create AWS account Then, create user with Programatic access and Permission = AdministratorAccess. Make note of the below AWS Credentials Account number Access key Secret key 2. Activate Cloud Management plugin in S...
