CMDB Naming Standards
Can anyone share a CMDB Naming Standard document that you have incorporated into your ServiceNow solution that could help Wabtec with our initial loading of our configuration items?
Forum Posts
Best Practice in handling relationships when retiring a CI
Dear all, I am working in an organization that has been using manual Configuration Management for years, and that is incrementally moving towards an automated process through discovery. In this context, I have a question regarding the best practice w...
discovery architecture/design
hi, all is there a reference discovery architecture diagram/document that your team has built which I can refer to get an idea for.
Resolved! Password Reset Application
Anyone try using the new Password Reset application in Dublin / Eureka? I was wondering how easy it is to integrate with AD. How long did it take to get up and running? Pros? Cons? Any hidden issues? I'm also wondering if the "Password Res...
Resolved! Embedded List Add or New Button
Hi All,I have added an embedded list to a form. When user want to add any record in that related table, he needs to go through the Insert New Row and edit the entered record. In the normal related list, we can see New button. I searched in embedded l...
Resolved! Pass the user input from workflow task to another task in a workflow
I have a custom workflow on a custom table that creates a series of tasks. The first task's user input is required in the second/next task. I wish to store the data in 'user Input' field data somewhere in the workflow so that I can use that as a desc...
Looking for POC license for Service now as I am planning to integrate Cloud Orchestration tool with Service Now
Hi, I am looking for POC (Trial) license for Service now as I am planning to integrate Cloud Orchestration tool (Cloud Bolt) with Service Now. Right now I am trying as which Orchestration tool and ITSM tool we should go with, so as trial i am using...
mid server performance peaking on CPU with jdk in madrid version
Many of our mid servers are peaking with 100% CPU utilization even though the service is set to 25 threads during certain phases of discovery. The OpenJDK Platform Binary appears to be consuming all the CPU when I see the process pegged in the task ...
Discovery "IP address range" vs "IP network"
Hi, I've just stumbled on the following documentation from ServiceNow re entering addresses within Discovery Schedules. https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/discovery/reference/discovery-ip-address-configur...
Resolved! Mark stage field with red X
I've seen the stage updated with a red X when the workflow for a Request Item is canceled. I would like to make that X appear under a certain error condition in my workflow. Does anyone know how I can accomplish that? Below is a screenshot of what I...
Resolved! CMDB exports
I am looking at export sets and I am trying to understand the best way to export the CMDB using XML. I know that I can go into each class table and create a set to export, but I would like to know if I can export a table that will drop ALL CI's into ...
Resolved! How to check if pattern based discovery is working
Dear All, We have just upgraded our madrid instance to orlando version. We have also enabled the "probe to pattern" migration in discovery for the first time. previously we were using probes entirely. Now how to check its working or not. I tried to...
Mid Server installation issue
Hi Friends, Greetings for the day, hope you all are doing well. I am installing MID server on my system for my personal instance. When I click on installer and fill the URL and credentials then testing connection shows successful. In next step i prov...
Resolved! Alert correlation rule
Hi All I have created an alert correlation rule for one of the event to avoid multiple alerts and INC creation for an outage scenario for a time difference of 10 min. Basically my requirement here is within 10 min all the events should be correlate...
Resolved! ServiceNow Discovery not updating Computer records that have a non-SericeNow data source.
Hi, In our environment, we have thousands of Computer Cis (cmdb_ci_computer table) that were created from an external system. These computer CIs have the discovery_source value that represents the other system (uCMDB is the value, but i don't believe...
