How to send event from Kibana to Snow using ServiceNow ITOM Connector

ninhnguyen · ‎12-23-2023

Hi Snow team!

I am working on integrating the our Kibana to send metrics Snow using ServiceNow ITOM Connector.

However when i tried to test sending events from Kibana, it requires the Severity params, I couldn't find anyplace to set this up.

Could you gimme some advise?

Much appreciate!!!

Maik Skoddow · ‎12-27-2023

Hi @ninhnguyen

you can try out Event Management on your PDI.

The request process for PDIs is simplified and possible after logging in at developer.servicenow.com:

Maik

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ninhnguyen · ‎12-28-2023

Thanks @Maik Skoddow and @Rahul Priyadars so much for you help!!!

Maik Skoddow · ‎12-28-2023

Glad to help!

ninhnguyen · ‎12-29-2023

Just FYI @Maik Skoddow @Rahul Priyadars

it seems the ServiceNow ITOM connector in Kibana has a bug with Severity field. There are some person has same issue with me. that's why i was bothering you guys for last few days. Sorry about that!!!

https://github.com/elastic/elasticsearch/issues/99420

SNLearnAll · ‎03-28-2024

Hello Ninhnguyen - did you ever find a resolution to the bug? I'm stuck with the same issue right now and any leads on how you were able to resolve the bug would be greatly appreciated. Thank you!