How to send notification using flow designer for to and bcc list

Sravani36
Tera Expert

Hi All I need a help on the below requirement.

I have created a catalog item "maintenance request" and created one custom table called "Customer notifications". The Variables that are created on the catalog item like lob and customer if the values of this fields matches with the fields that are present in "Customer notifications",it has to check for the record that matches with this 2 fields and trigger the notification. 

Here we are creating case with the same flow and then to trigger notification. here I was confused how to take a start.

find_real_file.pngfind_real_file.pngfind_real_file.png

1 ACCEPTED SOLUTION

Hi,

not possible

I am saying please invoke event from Flow like this and let email trigger based on linked event

https://community.servicenow.com/community?id=community_question&sys_id=8313e10ddb8b1c10f21f5583ca96...

find_real_file.png

Then in email script you can add CC or BCC

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

5 REPLIES 5

@Sravani 

Hope you are doing good.

Did my reply answer your question?

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader