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‎05-31-2022 03:04 AM
Hi All I need a help on the below requirement.
I have created a catalog item "maintenance request" and created one custom table called "Customer notifications". The Variables that are created on the catalog item like lob and customer if the values of this fields matches with the fields that are present in "Customer notifications",it has to check for the record that matches with this 2 fields and trigger the notification.
Here we are creating case with the same flow and then to trigger notification. here I was confused how to take a start.
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‎05-31-2022 09:08 PM
Hi,
not possible
I am saying please invoke event from Flow like this and let email trigger based on linked event
Then in email script you can add CC or BCC
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-16-2022 09:47 PM
Hope you are doing good.
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Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader