How to setup deeplink.

[Mohammed Masi U]

Hi All,

Please help me setup Deep link to use incident and request numbers received in email to open in Now Agent App, thanks.

[Paul Curwen]

Hi, It's all explained here: 

https://docs.servicenow.com/bundle/tokyo-mobile/page/administer/tablet-mobile-ui/concept/deep-link-m...

The structure and methods are documented here:

https://docs.servicenow.com/bundle/tokyo-mobile/page/administer/tablet-mobile-ui/reference/deep-link...

Mobile deep links are activated through the mobile deep link generator. The mobile deep link generator operates as a platform script include, within the global application scope. For email notifications, deep link URLs can be placed within the email body.

Once you have your deep link you just need to place it in your email notifications using a mail script e.g. :

${mail_script:mobile_deeplink}

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