How to validate SLA's conditions in ATF application?

[surjithkumar]

Need to perform automated testing for Service Now version upgrade. Could you suggest best solution to validate all our incident sla's through ATF.

[Venkatasubraman · Accepted solution]

Hi surjith, Looks like you have mapped incident table in record query, could you change it to task_sla and try Mark correct if this has resolved your issue Regards, Venkat

[surjithkumar]

Hi Venkat,

I have execute test script for a SLA without errors. In addition, need to know how to perform the calculation of a breach SLA condition and how long the stage is paused.

Regards,

Surjith

[surjithkumar]

Hi All,

I need to calculate a SLA when it will get breach after submission of incident form. How to implement this calculation using ATF application.

In the Record Query function i could match the field value only. Otherwise, it give me a error message The SLA form didn't match the conditions.

FAILURE: The form did not match the condition.
SLA definition = P4 Restoration (40 Business Hours) .and. Task = INC0253296 .and. Original breach time <= 2019-07-20 23:59:59 .and. Has breached = true

I would like to know if there are another ways to execute it.

[Kaushik Togarra]

Try this and please let me know anything else needed