How to validate SLA's conditions in ATF application?

[surjithkumar]

Need to perform automated testing for Service Now version upgrade. Could you suggest best solution to validate all our incident sla's through ATF.

[Venkatasubraman]

Hi Surjith,

step 1: open form incident

Step 2: set field values (as per your need) , Status -> inprogress

step 3: submit the form

step4 :  record query on task_sla table and give condition as sysID mapping to step 3

step 5: open existing record (task_sla) and record mapping to step 4

step 6: Field values validation and check the stage of the sla (Either inprogress ,breached,paused or completed)

Repeat the same steps to validate the sla for different status depending upon your sla configuration

Please mark correct if it had helped you

Regards,
Venkat

[Divya Rajasekar]

Hi Venkatasubramani,

                       For me Step : 6 is getting failure.could you please help.

This is what i have given in that step.

[surjithkumar]

Hi Venkat,

During record query i have mapped to incident sys_id it reads the value. However, while querying it gives an error message.

[Kaushik Togarra]

Hi Surjith,

During record query, map the Incident Number with 'Task' field in Task_SLA table. Then you can validate your SLA conditions.

Regards,

Kaushik.