Cherwell
Has anyone integrated ServiceNow with Cherwell? If so, do you have any recommendations? ThanksHank
Forum Posts
Resolved! How to find tech stack details via discovery
Hi All, What is the way to find out the tech stack details in environment. As my client is looking for the technology information with version, patch level and linkage to application details.Currently the client is usingC#AngularJSJavaScriptADFS and ...
Display On Call User Details
Hi All,I am working on the On Call Scheduling Module for my client. My concern with this is listed below:1. How can I show the on call user details on the calendar or by hovering the mouse pointer over the user name?2. How can I display contact numbe...
Difference between probe and pattern horizontal discovery. & why the maximum used Pattern ?
Difference between probe and pattern horizontal discovery. andwhy the maximum used Pattern is horizontal in real-time scenarios?
Resolved! Auto populate the computer name field
I'm creating a catalog item wherein I need to auto populate the computer name field and the type of my computer name field is lookup field. I'm having a hard time with the catalog client script and script include. Can someone help me with this since ...
how to map impacted services on alert table
Hi whenever the alert is created the impacted services is showing none with null result even though service mapping is enabled but we want this impacted services to work on alerts(Related list) from (cmdb_ci_service_discovered) table. without this im...
How to populate alert impacted services??
Hi All, Need some guiding here. I have an alert which has its configuration item populated with a CI item. Open in dependency view, i can see that CI and its parent(calculated applicate service CI). But when looking at Impacted Services, nothing is p...
Error while Discovering Azure Datacenters in Service Account
Hi All, I am trying to discover datacenters of Azure in Service Account. I was provided Azure Principle Credentials, but it shows an error "Could not resolve mid server for API request". I was checked mid server running status it is up. Can anyone h...
Resolved! Does CI get discovered even it was marked as 'Retired'?
Hello, Does discovery still update the retired CIs? Thanks!
Resolved! Alert CI binding
HiHow to bind the CI's of Vmware virtual machine instance and DNS name classes to the Alert table. If CI binding(CI identification/ CI field Matching) is possible means, kindly guide us to make it possible. Thanks,
Midserver selection for Azure discovery failing - Could not resolve mid server for API request
We are testing Azure cloud discovery in our environment. We already have Cloud Management configured for AWS and it is working fine. However, for Azure we are running into an issue. Whenever we click on discovery datacenter we are getting an error - ...
Failed to establish SSH connection to x.x.x.x Failed to establish SSH connection to x.x.x.x IO error received from remoteConnection reset [java.net.SocketException]
Hi All, we are working on service mapping for one of the Business service we are getting this issue.It is showing as Generic application. We are getting this issue"Failed to establish SSH connection to x.x.x..x. Failed to establish SSH connection to ...
Most Recent Discovery shows future date
There are few Wireless access Protocol CI's where Model and Manufacturer were updated on 12-Dec-2022 but on most recent discovery attributes date is 24-12-2022. Anyone faced such issue?.
Intune Integration issues
We set up an the Intune service graph connector in our DEV instance. We entered the credentials. When we select test 20 records we get the following message: Name: Import ProcessorState: CancelledCompletion Code: SuccessMessage: org.mozilla.javascrip...
Difference between HLA and ACC-L
Hi ,What is the difference between HLA and ACC-L?Is it necessary to setup the entire HLA (or just the HLA plugin) before setting up the ACC-L?
