Issue : we are creating incidents in event management via an alert management rule wherein we DO NOT want incidents to be created for few hours over the weekendFactsAlert rules - have a following conditionmaintenance is falseNode = zebraXX1 or (Alert...
Hey,! I have come across information regarding "Configure alert aggregation." It explains that alerts can be manually or automatically grouped, and these groupings are learned and stored in the [em_learned_patterns] table. However, in my case, I have...
Hi, Is it possible to turn off discovery of specific Azure resources just like the Discovery configuration console? Also, does anyone know how are the licensed nodes calculated for Cloud discovery? Regards, Ayman
Hi All,We are setting up Integration with third party for populating CMDB classes and we are using IRE in the onBefore Transform Script. In order to set up IRE, what are the requirements from ServiceNow ?
The last week we've noticed that our IBM SVC discovery have started to fail. The problem is at the CIM classification. In the CIM - Classify input payload the following result is returned: <results error="5 000 milliseconds timeout on connection http...
Does anyone have any idea how to use AWS Cloudwatch push connector in servicenow event managementHow to send information from AWS Cloudwatch to servicenow event tableI created a topic in AWSAnd used the following endpoint - https://myinstancename.ser...
Hi experts!I read on the SN docs about how ITOM subscriptions are divided into the following:VisibilityHealthGovernanceDiscoveryOptimizationAre these included on the Standard, Professional, and Enterprise packages offered by SN?Or are these a separat...
Bear with me, I'm pretty new to SN and very new to scripting. I'm pretty good at reverse engineering things but not as great at creating from scratch. After searching the forums I noticed that there didn't seem to be a way to get an aging report for ...
Hi there, I would like to know how to discover non domain joined servers using discovery?I know mid server is best practice for this but would like to know more ways to do it. many thanks in advance. cheers,km
how to populate manager field from AD, we have tried everything as per the Wiki article, but still no luck, we are using Sam AccountName as query
If an associate incidents gets put into resolved, the alert gets closed, I want to add to that logic, and if the incident gets canceled I want to also close the alert. In the documentation below: it says that happens inside scheduled job "Event Man...
Hi All We've been working with our Network teams and they've provided feedback on the Switch Forwarding Rules created during discovery. Basically they're not required and agreed its just creating extra clutter in our CMDB. I've followed this KB https...
In the process of creating a new change request for a selection of specific categories (for example: selecting "ABC" category) the user wants to see only a specific class of resources (Server - cmdb_ci_server) instead of all CIs and for other categor...
Hello Experts, We have been facing this issue for some time where discovery schedules are getting stuck in active state for a while and eventually get cancelled, found that in sys_trigger table ready state ASYNC:Discovery sensors count increase whene...
Is it possible to discover Azure App Registrations, and specifically obtain secret expiry dates?We have an issue with app registration secrets expiring and was wondering whether there is a way to discover and manage that type of information - ideally...
