Hi All, I am new to the Asset CI relationship and Asset management Module. I am trying to learn about the Form Factor and Chassis type behaviour. We have a data source that gives single values in Form factor like - L,D,V,1,N. Sometimes Chassis type i...
Hey team, I was talking to my manager and we talked about the role of the MID Server.He said that technically, for cloud environments, if there are API's that can fetch info for us, we wouldn't need a MID Server.I disagreed, saying that the MID Serve...
I have a problem when an Alert is being reopened and a new incident is being created. The issue I have is that the Assignment Group of the Incident is copied from the previous incident to the Alert, and that's not the way our Operators would like it ...
Hello all,I'm on San Diego, using a scheduled job script to pull data into the CMDB from a third party source. Once I pull the data and format a JSON object to hand to it, I am using a call to SNC.IdentificationEngineScriptableApi.createOrUpdateCIEnh...
Is it possible to discover Cisco SD-WAN using ServiceNow Discovery. Note - It supports SNMP, tested the credentials also which is working.
Hi Every one,Im working automation for password rest in AD.for this im using active directory reset AD user paassword activity from orchestration.i have created the work flow, created password input variable of type password 2 . But while testing im...
How do you schedule a report to run on Monday thru Thursday only and not Friday?
Hello All, We have used the Orchestration Active Directory activities in the workflow for the User offboarding process. For the ‘Disable AD User Account’ activity, the workflow follows the failure path with error message ‘Access denied. Script return...
Hi Experts, I have a requirement to create a Business rule to stop api discovery updating the operational status of the mssql instances if the status is non-operational/Retired. Please provide me guidance on how to achieve this?Background:When Rubrik...
Hi All, Had a quick question, using discovery can we populate the HW model number field in Hw models.? if yes can you please provide some examples..? Because we are not getting models numbers populated on most of them, but this is required for HAM mo...
Can someone please help me to understand how these are interconnected? (DB Instances vs Databases vs DB Catalogs) cmdb_ci_db_mssql_catalog going to replace by/replaced by cmdb_ci_db_mssql_database, any reference links to understand it better?
hello experts,I have a a list of ip address for example from 172.102.60.70 to 172.102.60.95. we have to do a location based discovery.Can any1 tell me how to find the subnet for these list of IP's or what is the procedure to do that.
I have some specific Types of Alerts where the supporting teams complained they should not get Grouped under a single one when multiple Alerts for the same CI arrive. So, I was trying to figure out if it is possible to disable that Alert Grouping bas...
Hi, I am using an onLoad script and g_form.setValue() to populate some fields in a catalog form. The fields that are affected by UI policies have interesting behavior. The references and drop downs are working fine. However, the textfields will rem...
