Is there a way to exclude CI Classes from Discovery?
Is there a way to exclude CI Classes from Discovery? Specifically, things like "Exit Interface Routing Rule" and "Next Hop Routing Rule"?
Forum Posts
Best way to update the Environment in the CMDB CIs
Hi All, There is one challenge I am facing and need experts advises here. we have 2 environments lets say PROD and TEST of cloud and discovering both of them and populating the data into ServiceNow Prod... there i want to segregate the CIs coming f...
Active Directory Service Mapping
My Client has request Active Directory Service Mapping and in Application URL has given value as below mycompant.net How can use these value to create a active directory service map.Can someone point to a documentation on this.
What role does the service account need for REST API implementation currently I have it set to rest service also does Web service access only need to be checked on the user record? currently the response is "error": { "message": "User Not
What role does the service account need for REST API implementation currently I have it set to rest service also does Web service access only need to be checked on the user record? currently the response is "error": { "message": "User Not...
Discovery - SSH authentication or connection failure
Hi, I ran quick discovery for the IP and got the error "SSH authentication or connection failure". What could be the cause of the issue. Please suggest
Discovered secondary IP, Instead of Primary IP (loopback IPs)
Hello Everyone, I tried to do a quick discovery of CI with IP = 10.12.1345 (loopback IPs) and found Device Discovered successfully but with secondary IP = 10.12.23 What could be the reason for this? Also How can the loopback IPs can only be added in...
How do you bind URLS from events to http(s) endpoints created from service maps? There seem to be multiple duplicates of each URL that is also an entry point for the service map. Should we have the IRE setup for this table?
All of our critical web applications are service mapped. The entry points are URLs that are monitored by SCOM. It seems the events can't bind because in most cases there are multiple entries in the "url" field in the httphost names in the cmdb_ci_end...
Resolved! Discovery for non-domain joined servers not working
Hi, I would like to discover non-domain windows servers but looks like this is not working, i have an account with admin rights and i can log on with it to the selected server. However when I pass the credentials thru the MID server, it is returning ...
Verification of Probe to Pattern migration
How to verify if the probe to pattern migration has been completed in ServiceNow.
What is a reasonable number of incidents in the backlog for an operational team?
What is a reasonable number of incidents in the backlog for an operational team?In other words, how many incidents can a team of 5 support engineers have open at any point? Obviously, the first thing that comes to mind is - ZERO incidents in the back...
Resolved! How to discover NSXT devices?
How can we discover the nsx devices? can it be done by vmware vcenter ? If any one know can please answer this question? Any help would be greatly appriciated Thank you
Event Management - Alert closed but Incident opened and is not set to resolved.
Hello Folks, I have a question around the alert action rules or Alert to Incident process. I have PRTG integrated into ServiceNOW EM. The events are coming in correctly and are using the correct message_key to open an Alert and then close it. I saw ...
I want to integrate the AWS SNS(Simple Notification Service) with ServiceNow. Can someone tell if its possible and if so how ??
I want to integrate the AWS SNS(Simple Notification Service) with ServiceNow. Can someone tell if its possible and if so how ??
Resolved! Cannot find Discovery Pattern for UPS devices
Would like to write a Discovery extension for our UPS devices, but when I go into Discovery Patterns, and search for CI Type contains UPS, cannot find it. What am i missing? Are UPS still discovered with patterns? Thanks!
Can CMDB Discovery find network shared folders?
From what I can find, it appears that Discovery CANNOT find network file shares, however I thought I would pose the question here in case my Google skills are lacking. I have found many 'lan scanner' tools that can do this, however I was hoping our ...