Hello experts. I have been struggling for a while to understand and follow how to work with the Discovery Automation error table "automation_error_msg". Now if you've spent any time at all within Discovery you'll know that no matter how careful and methodical you are, you will be spending a good portion of your time troubleshooting IP's that do not Discover for one reason or another. Most of the time I don't even use this part of Discovery, Discovery -> Home. If you drill into the tile that is titled "Errors", you'll eventually land at the automation table/UI. It would be nice to learn a bit more on how to go about using this portion of Discovery tool only because this is where everyone see's the count of error's and brings uncertainty and anxiety to many when you see such a high number. So getting this number to decrease (in a proper and truthful way) is highly desirable.
Having said all that, I've done some research and is it me or is there a lack of info on this in the doc's site and community. Do most of you just blow past this and not use it? Personally, I dive right into the Discovery log, but is that standard practice?
OK, on to the questions.
- When an attempt is made to Retry Discovery, an error is displayed. What causes this error. Need this to work.
2. If we assign task to someone, how do they work the task. Need guidance on where to go within SN to see tasks.
Marking record as "Ignore Error".
Notice now that when this action is performed (marking as ignore), the attribute "Ignored" is marked true in the "automation_error_msg" table.
Question 3: When record is marked as ignored, is this permanent? If it is not permanent, then what conditions have to occur to change back to “false”?
Question 4: If it is permanent on this IP, then I can see a scenario where client re-purposes the IP to new device. When this occurs and let’s assume new device still has credential (other) error, does this flag remain and therefore hides a new Discovery issue?
5. Need to find and track tasks that were assigned to teams to resolve IP's.
Consider this scenario. a) Discovery admin reviews Error and assigns to team member to resolve. b) some time later, admin reviews IP and still unresolved.
How can admin track and determine status of assigned tasks?
6. Under Automation Error Message Exclusion lists. Seems this is a form to perform a wide range of exclusions based on error message from system. a) Where can I find additional examples/best practices using this exclusion lists. b) I'm assuming these rules will impact the count displayed on the OOTB tile that shows Discovery errors.
Thank you Experts!!
//Eric
