How we can add email as an .msg attachment into record when creating record using inbound action.

[pooja123]

I want to add incoming email as an .msg file attachment to the newly created record. This record is getting created from the inbound action. I am able to attach email as .eml file but it is not showing images (HTML files).

[steven89]

I got this working using the following:

Save Email Text as Attachment - Developer Community - Blog - ServiceNow Community

[Surabhi2]

Hi Steven89,

I tried the method explained in the article however the attachment doesnt show images in the email that gets attached to the target record.(see below image for reference)

Any suggestions would be really helpful.