HTTPS ILMT Integration with ServiceNow MID

[Abhishek41]

Hi All,

I am trying to integrate IBM ILMT server with SN Mid using https connection. I am little confuse with the HTTPS certificate configuration online SN documentation for the MID server. If someone has already implemented it, can share the steps for the importing/configuring the certificate on MID.

Thanks in Advance,

Abby

[Prabu Velayutha]

Hi @Shravani Kantha

Can you try without the MID Server? 

I did not use MID server for my setup.

If my response helps to solve your issue. Kindly mark it as helpful & correct.

[Shravani Kantha]

Hi Prabu,

Initially i tried without MID Server. Once PEM and JKS certificates validation successful and set up profile protocol. Network team was saying direct connection from ServiceNow(external) to ILMT(internal) is not possible and need to use some DMZ(Demilitarized zone) for external to internal connection. So then decision was made to use mid server as we are unsure of process for DMZ. 

Do you know what configurations we need to ask to Network team if we don't want to use mid server or confirm if below checklist is fine or missing anything?

1. Source IP addresses(ServiceNow) should not be blocked or whitelisted by Destination IP address(ILMT server)

2. 9081 port should be open

Again thanks for quick response.

Regards,

Shravani

[Community Alums]

Hi @Shravani Kantha ,

Did you find a solution for the issue above. I tried the integration and getting the same errors. can you please let me know how you resolved this issue.

Thanks in advance.