I want to know how to connect servicenow ITOM with db2luw on AIX/LINUX.

JiyongJ
Tera Contributor

Hello.

 

Has anyone connected servicenow ITOM with db2luw on AIX/linux?

 

The content below is the 'IBM Db2 on Linux database discovery' section of servicenow ITOM, but I don't think I can do it according to that manual.
https://www.servicenow.com/docs/bundle/xanadu-it-operations-management/page/product/service-mapping/...

 

The first problem is that the servicenow ITOM account and the db2luw server instance account can be in the same group, which is a security issues.

 

The second problem is that execute the server instance db2profile causes security issues.

 

The third problem is that reading the db2diag.log file in the directory seems to cause problems when the value of the diagpath parameter is changed.

 

I'd like to know if db2luw has a way to access the DB and get the results like oracle 12c does, and if not, I'd like to see that changed.
https://www.servicenow.com/docs/bundle/vancouver-it-operations-management/page/product/service-mappi...

 

Can anyone tell me how I can connect Servicenow ITOM with db2luw in the way I want or forward my suggestion to the development team?

 

My client is in servicenow ITOM PoV, so I don't have access to make suggestions to the development team.

 

Thank you in advance.

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