Identification Engine: Discovery status is FAILURE, Discovery using patterns failed due to lack of e

Chinmay Kate
Tera Contributor
I am getting the below error on the Task: Create iTunes Discovery Pattern (Part 2), How can I fix this error
Identification Engine: Discovery status is FAILURE, Discovery using patterns failed due to lack of existence of the main CI type in the results. Check the discovery logs for more details.

ChinmayKate_0-1733823776792.png

 

 

3 REPLIES 3

bigfissy
Kilo Sage
Kilo Sage

Hi @Chinmay Kate ,

 

Check this post from Steele Smith. He provided an additional screen shot from the lab

https://www.servicenow.com/community/itom-forum/classify-and-discover-itunes-running-on-a-window-ser...

 

N/B: If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up. That is how we grow the community 😎

 

sanjay6
Tera Contributor

Hi @Chinmay Kate ,

 

Please refer below posts to fix this issue 
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1096246

https://www.servicenow.com/community/itom-forum/classify-and-discover-itunes-running-on-a-window-ser...

Note: If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

 

Nguyen Duong1
Tera Contributor

Ignore all the other links, the ACTUAL fix after hours of searching for it, for the latest versions of this error (especially if doing the ITOM Fundamentals course) is here:

 

https://www.servicenow.com/community/itom-forum/lab-task-create-itunes-discovery-pattern-part2-is-no...

 

 Where it says Name: $cmdb_ci_appl.short_description, it actually should be $cmdb_ci_appl[1].short_description. You would do this for setting version and name.