Identification Rule is not working

[Anil kumar Sha2]

Hello Team,

i  have created the Identification Rule and Reconciliation Rules

on the cmdb_ci_hardware table but when I am uploading the data through load data utility  then CI is created   but when I update the Manufacturer then NEW ci is created.

my question is that why both rules are  not working 

Inserted data detail is mention below

[Rahul Priyadars]

Hi ,

Create your identification rule on This Table where your key is name. This IRE rule will override rules of Hardware Table.

Test and let me know.

Regards

RP

[Harps1]

The likelihood is you are importing data directly to the cmdb table and bypassing the IRE. Make sure you are calling the IRE in your transform.

https://docs.servicenow.com/bundle/paris-application-development/page/app-store/dev_portal/API_refer...