Identification section pattern error

[Srinivasa Durga]

Hi Friends,

I am trying to discover  a network VPN devices, but its giving the below error

 Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: discovery, error: Match step predicate is not matched. Failed Condition(s): [($⁠{cmdb_ci_hardware[1].sys_class_name} : value=) IS NOT EMPTY ]

Can you please help me how to trouble shoot this?

Regards,
Srinivas

[Srinivasa Durga]

Suvro,

Let me tell you that my main aim is to do service mapping of Pulse secure VPN. Initially I am doing discovery.

Rgds,

Srinivas

[suvro]

Yes try to understand whether the device supports SNMP v2/v3 and get the credentials accordingly