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SNMP credential passes / Shazzam doesn't see 161

Using Istanbul...Strange issue here.   When testing an SNMP credential against an IP, the credential test passes which also confirms port 161 is open between the MID server host and the target IP.   Also, using the command line utility "snmpget" on t...

Ronald Lucas by Tera Contributor
  • 2182 Views
  • 10 replies
  • 0 helpfuls

Dependency view map to display parent child relationship

Hi All, We are using the OOTB managed documents application in our organisation. The main table dms_document has a parent field having a reference to itself. So any document can be linked to the current document record.  We are trying to see the upst...

chakings22 by Mega Contributor
  • 2907 Views
  • 4 replies
  • 0 helpfuls

Does Discovery bypass Business rules on cmdb_rel_ci table?

Hello Community, We tried to amend some discovered MS SQL DBs on the fly by copying Version from the parent MSFT SQL Instance. We tried to achieve this by a Business Rule triggered when the relationship between the two is created. When creating relat...

Marek10 by Tera Contributor
  • 1724 Views
  • 8 replies
  • 2 helpfuls

Resolved! Hide or Remove Delete Button in the Form

Hi All, We have a requirement, such that the user with particular role shouldn't be able to view DELETE Button on the User(sys_user(table)) Form. Could you please share any SNOW docs if available. Thanks in advance, Damacharla Sravani.  

sravani35 by Kilo Contributor
  • 3690 Views
  • 7 replies
  • 0 helpfuls

Resolved! VMWare vCenter Discovery vs OS Discovery

Hello all,I have a question about vCenter discovery vs "standard" OS discovery.Actually once we discover vCenter, we have the whole topology of virtualization machines. But regarding VMs, we still did not discover them directly through OS using stand...

julianw by ServiceNow Employee
  • 3163 Views
  • 5 replies
  • 2 helpfuls

Resolved! Pattern Error Discovery

Hi All,I am receiving below 2 pattern errors1.UNIX cluster- VERITAS Cluster Pattern error for Identification for UNIX cluster- VERITAS Cluster step I am receiving below error message Pattern exit because graceful termination, reason: There is no Veri...

How to Discover Openstack

These directions are not sufficient:  https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/service-mapping/reference/openstack-discovery.html I create an "Openstack credential" with an Openstack "Project Name" I then creat...

flow designer - lookup of assignment group by sys_id not working

flow designer   I am attempting to create a task and in the task select an assignment group.   In the step previous to the task assignment, I am able to identify the sys_id of the group I want (ET Monitoring)     However, in the next step, I can see...

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JJ20 by Kilo Guru
  • 3173 Views
  • 4 replies
  • 0 helpfuls

Difference between horizontal discovery and vertical discovery

Can somebody please explain me the difference between horizontal discovery and vertical discovery with real time examples...I am very confused with the definitions which are provided in docs and community... so please provide me some real time exampl...

Sathwik1 by Tera Expert
  • 7135 Views
  • 4 replies
  • 15 helpfuls

How to view detailed system logs?

I am trying to view the detailed system log that comes in a .list search. My problem in its original form is that i want to view detailed log of why the test credential would fail. I knew that ServiceNow had hidden .list searches you could do to view...

adevezin by Giga Contributor
  • 8609 Views
  • 4 replies
  • 4 helpfuls

Resolved! Help Using Data Precedence Rules

I need help understanding how to use Data Precedence Rules. NOTE, I do NOT want to use Data Reconciliation Rules unless it's necessary as a tiebreaker. When I configure the rules in the case study below, the lower priority Discovery Source still is a...

calebc by Giga Contributor
  • 6043 Views
  • 2 replies
  • 2 helpfuls