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When with Discovery over IPv6 be available?

Discovery over IPv6 ONLY: Currently, setting up discovery ranges subnets only support IPv4 addresses. We have a small, but growing, island of IPv6 ONLY servers that we can ssh to from our mid server over IPv6, but we cannot configure Discovery IP ...

koop by Kilo Contributor
  • 2307 Views
  • 3 replies
  • 1 helpfuls

Resolved! Service Mapping Mid Servers

How does Service Mapping decide which Mid Server it will use for an end point?I have 2 Mid Servers configured in different domains, 1 for our Prod domain and 1 for our Test domain.   I created a new business service with an end point to a Web server ...

tim_sewell by Tera Contributor
  • 5516 Views
  • 18 replies
  • 6 helpfuls

Discovery / Service Mapping error: All command implementations (SNMP_TABLE) failed on host [IP Address]. Host might be down or unreachable.

Hi team, I've got the following error on one of our service maps; All command implementations (SNMP_TABLE) failed on host 192.168.254.53. Host might be down or unreachable. The map was correctly populated and complete. I hit Run Discovery to get the ...

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baraka by Tera Contributor
  • 1863 Views
  • 8 replies
  • 2 helpfuls

Resolved! Discovery Warning - Socket Error

Receiving multiple warnings that contain the message: socket error I have searched the web and could not find a solid answer to this.  

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Resolved! Using Encrypted credentials for scripted outbound web service calls

Hi,I have an Integration problem that I was hoping the community could help with.I need to have:an outbound SOAP web service callwhich uses Basic authenticationand is executed via a MID serverwhile either:making sure the credentials are encrypted wit...

evanlw by Kilo Contributor
  • 7801 Views
  • 5 replies
  • 3 helpfuls

Resolved! Discovery Admin Knowledge

Hello AllMy company just got done implementing SN Discovery/CMDB with the help of an SN Partner Vendor. As the vendor roles off I need to identify who will be taking over the role of the Discover and CMDB Admin. I have 4 SN Admins who been admin to t...

kiranbahl27 by Kilo Contributor
  • 2961 Views
  • 4 replies
  • 1 helpfuls

Resolved! No results returned from probe.

The discovery was running correcly and suddenly it stop working, Now When we run a IP range discovery or quick discovery we get the warning "No results returned from probe" in the Shazzam. this happens with all the servers and devices. The MID Server...

jluisangelgg by Giga Contributor
  • 4653 Views
  • 3 replies
  • 1 helpfuls

Resolved! AWS EC2 Linux MID Server

Hi Everyone I currently have a MID server running on an EC2 Linux instance. It is on a subnet with another dummy EC2 instance for it to discover. I think I have everything properly set up now. The ServiceNow instance seems to be able to detect the d...

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H3ll0 Th3r3 by Kilo Contributor
  • 2276 Views
  • 10 replies
  • 5 helpfuls

Resolved! Discovery permissions

We have been asked to submit all the permissions and access requests needed for the CMDB Discovery initiative.In scope are Azure, workstations, laptop, load balancers, windows server, Linux servers, network gear, etcSo far, I am aware we need credent...

Resolved! Excluding an IP from discovery

Is there a way to exclude a specific IP from being discovered? Use case: we have seed lists of IPs that are automatically generated that SN imports into range lists and some IPs may never actually be discovered but the attempts raise red flags on the...

Todd36 by Mega Expert
  • 5492 Views
  • 7 replies
  • 3 helpfuls

Resolved! CI Settings/Property to disable update from Discovery

Hi,  I have some CIs created manually in CMDB, however when Discovery started one of the CI (created manually) discovered and updated by discovery process.  I want to disable discovery update for some CIs, is it possible?  if yes, Please tell me the ...

manddar by Kilo Explorer
  • 2273 Views
  • 5 replies
  • 0 helpfuls