Inbound email and assignment rules

[Rick Mann]

I'm looking for some advice from the Service-Now community on how to handle incident assignments from Inbound emails. We have around 75 assignment rules that we need to process when we receive an incoming email. Most of it is pretty simple stuff (if subject line contains "something" route to X assignment group).

Would it be best to handle these through a series of if statements inside of a single inbound action, have multiple inbound actions, leverage assignment rules?

Thanks for any help.

Rick

[sbailey1]

Rick,
Via the inbound actions, Service-now will create your Incidents. If you leave the Assignment Group and Assigned To fields blank in the inbound actions, your assignment rules will run against the resulting Incident. You shouldn't have to do anything with assignment rules from within your inbound action code. Just make sure to have a default "catch all" rule with a very high order number in your assignment rules to make sure you don't end up with any Incidents with no assignment group at all.
Hope this helps,
Stacey