Incident resolve gives asset action error

SimonO588568052
Tera Contributor

image (5).png

When closing an incident we get "To resolve this incident, choose and asset action for each configuration item that includes an asset." This is in a new instance we migrated to. It does not happen for all CIs. Looking for information on how to set this as required and turn it off.

 

 

5 REPLIES 5

AnirudhKumar
Mega Sage

Navigate to System Properties (type sys_properties.LIST in the left navigator).

Search for the property sn_hamp.enable_asset_action_validation_incident.

Set it to false.

 

Incident mgmt.jpg

 

Got this info from https://www.servicenow.com/docs/r/zurich/it-asset-management/hardware-asset-management/asset-lifecyc...

AnirudhKumar
Mega Sage

Did that resolve your issue?

SimonO588568052
Tera Contributor

Thank you so much, we are trying it out now.

AnirudhKumar
Mega Sage

@SimonO588568052 , if you could mark my response as correct it will close this thread.