Incident resolve gives asset action error

[SimonO588568052]

 

When closing an incident we get "To resolve this incident, choose and asset action for each configuration item that includes an asset." This is in a new instance we migrated to. It does not happen for all CIs. Looking for information on how to set this as required and turn it off.

[AnirudhKumar]

Navigate to System Properties (type sys_properties.LIST in the left navigator).

Search for the property sn_hamp.enable_asset_action_validation_incident.

Set it to false.

Got this info from https://www.servicenow.com/docs/r/zurich/it-asset-management/hardware-asset-management/asset-lifecyc...

[AnirudhKumar]

Did that resolve your issue?

[SimonO588568052]

Thank you so much, we are trying it out now.

[AnirudhKumar]

@SimonO588568052 , if you could mark my response as correct it will close this thread.