Incident resolve gives asset action error
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 hours ago
When closing an incident we get "To resolve this incident, choose and asset action for each configuration item that includes an asset." This is in a new instance we migrated to. It does not happen for all CIs. Looking for information on how to set this as required and turn it off.
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
9m ago
Navigate to System Properties (type sys_properties.LIST in the left navigator).
Search for the property sn_hamp.enable_asset_action_validation_incident.
Set it to false.
Got this info from https://www.servicenow.com/docs/r/zurich/it-asset-management/hardware-asset-management/asset-lifecyc...
