IP Switch: unable to discover management IP

[Shruthi07]

Hi All, 

Need your guidance for below issue. 

I am trying to discover the IP Switch device(IP = 10.1.x.x) but as a result CI is getting updated with Lookback IP address IP=175.6.X.X).  After the discovery, CI has an IP address as 10.1.X.X for a fraction of seconds and later it automatically updates/changes to 175.6.X.X . I do see System is updating this field automatically. 

 - I have checked with Network team engineer, he confirmed both Mgmt IP and loopback IP is configured in device level

- It's not happening for all the IP switches. ( we do see this behaviour only for few IP switch devices)

- in the discovery payload i do see both the IP address are captured. 

Can you please guide me how to make sure the device has management IP address (10.1.X.X) for these Switches.

Thanks, 

Shruthi

[Rahul Priyadars]

see if it gives u any clue

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687602

Regards

RP

[Shruthi07]

Hi Rahul, 

Thanks for the response.

We have already tired this article, but no luck.  This issues is happening for few IP Switch devices only. 

Thanks,

Shruthi. 

[AJ-TechTrek]

Hi Shruti,

Please check the below property from Discovery Module

Thanks

Ajay Kumar

[pratiksha5]

Try setting below property as false. Restart the mid server and do a quick discovery. 

The system properties was set to take the IP address from NIC. I have set this to false.