Hello! I am attempting to edit the 'change.itil.approver.reject' template to include the name of the approver and the reject comments in the notification to the requester. I created this mail script: <mail_script>var chRej = new GlideRecord("sysap...
I am calling a UI page from a Ui script on the basis of following code. var Dialog = new GlideDialogWindow('MyDialog'); Dialog.setSize(580,550); Dialog.setTitle('${gs.getMessage("Test title")}'); Dialog.render(); But the dialog is...
I've been tasked with making our lists more user friendly. If I personalize the list in our DEV instance, all users seem to get the columns as I managed them. It's that simple right? I just need to reproduce the desired order in PROD as an Admin...
I am working on building a business rule. A portion of it needs to check a user to see if they have delegates and if they do I need to run a portion of code against each of the delegates to grant each delegate the same role. Fairly new to scrip...
Looking for some do's/don'ts and advice on our companies situation relating to our instances and discovery. Currently, only our Prod has a mid server/Test does not/Dev does not. A third party/consultant setup the mid server for Prod and we have a ...
On one of my test instances where I'm logged in as admin so I can execute code in the "Scripts - Background" window, I'm seeing odd results related to roles. If I run this: var user = gs.getUser(); gs.print(user.getFullName()); gs.print(user.getF...
For reasons I can't go into we need discovery to no longer update the location field but update a new field called Discovered Location u_discovered_location. I can't find the script I need to update. Can anyone help me out?
Hi, We want to run some reports showing when tickets are assigned to a team or vendor however out of the box nothing seems to exist. Looking at the opened field on the incident form has javascript:gs.nowDateTime() How would I use that to have a fiel...
Hi All,Can somebody help me how to replace values using regex
Morning all, I am currently, what can only be described as, having a battle between our server team and the ServiceNow wiki/support in getting my LDAPS connection setup for authentication. Following the wiki, Uploading a Certificate - ServiceNow Wi...
If anyone can point out a better way to search the forums for answers i would highly appreciate it! In the mean time, I have an SLA starting off of my "Internal TTR" SLA which runs until i esclate to another assignment group which then pauses that S...
Facts:1 - I have an Application (JIRA) that has NO ACCESS to internet nor ServiceNow instance. But it has access to the host where the MID Server is.2 - The MID Server has access to ServiceNow (as every MID Server) Communication should be: Applicati...
I'm having trouble updating the maximum length of field entries in my SN instance. The first time I make a change to the max_length of a newly created column, the change is reflected. However, every subsequent change is behind by an update. Here's an...
Hi Everyone, I am trying to import Expense lines but I keep getting an error. The error is on the Source ID field. I can't figure out how to import to that, does anyone know how to do this Thanks
Hello,Actually I know that today we can create a module, on click which will give the all incidents or service request assigned to our groups like 'My group Incidents'. configuring a module on single table is possible. But I have one requirement ...