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Resolved! Dictionary Override for short description

I have an extended table from task, I want to change the name of short description to something else just on this one form.   I learned the hard way by clicking into the field and changing the label that this overrides all the fields that are extende...

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sbolton by Mega Expert
  • 10514 Views
  • 14 replies
  • 6 helpfuls

Enable "History > List" Globally

Can the" History > List" view be turned on globally for all users and not just for administrators? If yes, where would I be able to find documentation on how to do this?

azeem11 by Kilo Explorer
  • 3507 Views
  • 2 replies
  • 3 helpfuls

Integrating external data with ServiceNow

We have some external data that contains, among other data, usernames and computer serial numbers.   For example, the external data shows what computers a user has logged into (and when).   This information can help our users locate assets when the l...

hmartin by Kilo Contributor
  • 3417 Views
  • 2 replies
  • 0 helpfuls

Chassis SN vs System Serial - Which is used

I'm not successfully finding where current.serial_number or serial_number is set on a server CI.   System serial number is being used to populate the serial number field on a server CI rather than Chassis.   Is there a reason discovery prefers system...

cyked by Mega Guru
  • 5751 Views
  • 8 replies
  • 0 helpfuls

Storage discovery error

We have configured one of our MID server as CIM server to discover storage devices. After adding one device to the CIM, the discovery of MID server created storage servers in CMDB. But after adding few more storage devices, nothing is getting discove...

Rakesh16i by Kilo Expert
  • 3231 Views
  • 5 replies
  • 1 helpfuls

SNMP v3 - Discovery

Hi allWe are still using Calgary., but it looks like this is still an issue with Eureka too.I am working on a process that will help us get at least something data and running - even if it is basic.However, I am hoping that someone here may have writ...

poyntzj by Kilo Sage
  • 3206 Views
  • 4 replies
  • 0 helpfuls

Midserver down issue

Hello Team,I am facing issue with mid-server. once we start the mid-server, status changes to up but within no time it again changes back to down state.Below are the latest log statements from agentlog file:06/01/16 11:27:06 (752) ECCSender.1 Sending...

Rajesh M1 by Giga Guru
  • 3877 Views
  • 4 replies
  • 0 helpfuls

Resolved! Reporting on Incident Variables

What table are incident variables stored?   Like if you create an incident from a record producer, the variables, what table or field are they in?  The variables for Requested Item Variables is in the Variables Ownership [sc_item_option_mtom] table, ...

Resolved! Storage discovery issues

Hi,I am trying to discover storage devices and have configured CIM credentials. I have created a schedule with Storage IPs but discovery is not yielding any results. Unable to find what is the issue as the logs are not telling anyhting relevant to CI...

Rakesh16i by Kilo Expert
  • 3367 Views
  • 4 replies
  • 2 helpfuls

Need solution for looping approval requests

I have a service catalog item that allows the requestor to select any number of distribution groups, from a slushbucket, to become a member of. The catalog item 'workflow' simply creates a task for our helpdesk to manually acquire approval from each ...