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MIDServer often goes down

Hello guys,I'm experiencing some anomalies on the servicenow instance.My unique MIDServer often goes down. Which could be various causes?The computer that hosting the midserver is always on...Thanks.Regards,

Can't build Service map for SAP application

Hello, ServiceNow community and expertsI have a following task that I'm unable to complete - build a Service map for a SAP application. The application that I'm working with is an addon for SAP NetWeaver Dialog Instance, that is listed as an "out of ...

mpelyanskiy by Kilo Contributor
  • 1630 Views
  • 1 replies
  • 0 helpfuls

Confirmation for UI Action

I am trying to create a UI action that will prompt the user to verify they are taking the action they want and it was not a miss-click and then from there it will produce a new record. I was looking at Create a Confirmation UI Action and this will wo...

/sbin/dmidecode - /dev/mem: Permission denied

I setup the Linux account for my Linux environment (i.e. servicenow).Then give root privilege to run the sudo command:servicenow ALL=(root) /sbin/dmidecodeservicenow ALL=(root) /sbin/lsofBut, I still have some questions. I did one test, from my Linux...

Dvnasc by Kilo Explorer
  • 5965 Views
  • 3 replies
  • 0 helpfuls

Resolved! Security concerns with discovery

We are having issues with getting credentials for Macs and Unix systems.   The sys admins and managers of those groups are concerned about what commands - specifically anything sh and bash - that we will be running on the systems.   So far we are onl...

Using ServiceNow to manage Microsoft Windows patching

Is there anything in ServiceNow that can do patch management? I've been looking and I've found a lot of integrations and stuff in the store for other things we don't own. The closet thing I've seen is the SCCM integration, but in the ServiceNow docum...

joshua18 by Giga Expert
  • 5005 Views
  • 1 replies
  • 3 helpfuls

UI Page Scope issues

I have a UI page created in an Custom Application.I'm trying to access the UI page via UI Action. But getting an error saying "Page does not exist".If I create a similar page in Global Application, Then its working.How can I make a UI Page created in...

arunamshu1 by Kilo Explorer
  • 2536 Views
  • 9 replies
  • 1 helpfuls

Change starting day of week in "date picker"

Hi,we need to change the starting day of the week to Monday instead of Sunday. I have fould that I can add a property "glide.ui.date_format.first_day_of_week" that will do this for calendar type pages (e.g. History of a record in calendar format). [B...

ctu1 by Giga Expert
  • 3622 Views
  • 5 replies
  • 4 helpfuls

Resolved! Using the output of a previous activity in a script activity

Hi,I need to create an incident in an orchestration workflow that is on the em_alert table.   Since this isn't extended from the task table i cannot use the 'Create Task' activity so i'm using the 'Run Script' activity to create the incident.   I wan...

bernard6 by Mega Expert
  • 11932 Views
  • 7 replies
  • 15 helpfuls

Service offerings,commitments, outages and availaibility

Hi there,We have been looking at the ServicePortfolio management plugin with a view to getting availability reports for service offerings using outage records set up on incidents and have some question. 1. It sesm that availability is calculated usin...

Ruth_Porter by Kilo Explorer
  • 12482 Views
  • 25 replies
  • 6 helpfuls

Resolved! Event management not visible in dev servicenow instance

ServiceNow Experts,We are performing a POC prior to a production deployment involving Discovery,Service Mapping & Event management. I have tried enabling the event management plugin in my dev servicenow instance, but cannot see the event management m...

bala_lti by Kilo Contributor
  • 1903 Views
  • 5 replies
  • 1 helpfuls

Resolved! Where to add new CI types in CMDB?

Hi all, we are about to move our CMDB to ServiceNow. At the moment we handle (enter and modify) all data manually but we are planning for starting with Discovery in the future.I want to use as much Out Of the Box classification/categories as possible...

Discovery - Issues exploring Solaris LDOM devices

Hi All,We are performing discovery and things are smooth.However, the only issue that we are facing is that we have all our Solaris servers as LDOM, and they don't really get discovered correctly.The issue we are getting is that when we try to explor...