Hello Experts, I am new to servicenow and just started learning.i need your support and guidance to achieve following requirement in servicenow. We have a requirement where Monitoring tool sends event to service now saying process is down. event/aler...
I have identified the correct SNMP oids to the the IP addresses and the netmasks for each of the nics on the system but I can't figure out how to create the cmdb_ci_ip_address entries all within the same discovery pattern as my main device. Has anyo...
Itil user are not able to view the inactive users in sys_user table also not able to view the caller's details if the caller is inactive. Please any one help to view the inactive users details while login using itil user.
I am using Service Now to collect events from Data & UC devices. I am trying to figure out if there is a way to create a one incident for each scenario below. I searched but couldn't find much that pointed me in the right direction. Scenario 1 - ...
We are trying to retrieve the tabular variables from our patterns in Service Mapping., Kindly let us know if there is any way to achieve this?
Is there a way to take a past change request either approved, cancelled or in waiting approval state and copy it. From there change the dates and submit it as new?
I am attempting to map IBM's Maximo application (app and web are WebSphere and Apache running on Windows, database is Oracle running on Solaris) via Service Mapping. Identification looks good in Apache, and I see green for every step in WAS Connect...
Hi SN folks, What information is updated when you run discovery against an existing CI. Given the scenario, I have two CIs and I manually update the location and status of these two CIs. Once the discovery runs against these two CIs. Will the discov...
Hello everyone,Been working with SN discovery now for about 3 months, so complete newbie here. In our discovery schedules we have locations set. Our expectation is that this location will be carried over to the CI's when they are discovered. Ho...
I am trying to make use of the "Location" field in a Discovery Schedule to set the "Location" of any discovered CI. It seems to work for some but not others.Is there documentation somewhere on this feature? I haven't tripped over any yet.cheers,robin...
When discovery is run, does it also update the location field on CI. I am experiencing this issue where discovery is trying to update the location field with the value given in discovery schedule for the CI being discovered. Is this the expected beha...
Hi Experts,We are trying to integrate solarwinds with Servicenow using Event management module (OOB Connector). It is being noticed that certain custom attributes from Solarwinds are missing in Servicenow when connector is used.Any advise where can I...
Should AIX LPARs be considered as Virtual servers? If so, it doesn't seem that Business rule 'Virtual Computer Check' set "is virtual" attribute properly for AIX? If not, what are criteria SN is using to determine if an AIX server is virtual or physi...
How do you prevent a User from Approving Own Request (i.e. requested_for = Approver).
Morning all. I have set up a template on the incident table so when clicking the email icon the body contains the description as well as the name of the analyst the ticket is assigned to, their title and email address. I have had a request to change...
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