IP Switch: unable to discover management IP

[Shruthi07]

Hi All, 

Need your guidance for below issue. 

I am trying to discover the IP Switch device(IP = 10.1.x.x) but as a result CI is getting updated with Lookback IP address IP=175.6.X.X).  After the discovery, CI has an IP address as 10.1.X.X for a fraction of seconds and later it automatically updates/changes to 175.6.X.X . I do see System is updating this field automatically. 

 - I have checked with Network team engineer, he confirmed both Mgmt IP and loopback IP is configured in device level

- It's not happening for all the IP switches. ( we do see this behaviour only for few IP switch devices)

- in the discovery payload i do see both the IP address are captured. 

Can you please guide me how to make sure the device has management IP address (10.1.X.X) for these Switches.

Thanks, 

Shruthi

[Shruthi07]

Hi @pratiksha5 @AJ-TechTrek @Rahul Priyadars 

Thanks for taking your time for guiding me, I have updated the Discovery Properties and restarted the MID Server services and re-discovered the CI. But still its getting updated with Loopback IP address. 

Thanks, 

Shruthi. 

[Shruthi07]

Please let me know if i am missing any steps to verify.  

Thanks, 

Shruthi

[AJ-TechTrek]

Hi @Shruthi07 

Please use the below KB article, Might help to resolve your issue.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0821592

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864627

or

If you do not want to get your IP changed multiple times then you can add comma-separated list of classes to property glide.discovery.exclude_ip_sync_classes. 

Please mark my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Thanks 

Ajay Kumar

[rtrtungal39]

Hi @AJ-TechTrek 

its working thank you for your help

Regards Rahul Tungal